Unified Communication Analyst
Roth Staffing Companies

Unified Communication Analyst

Pay Rate: $25/hr -$32/hr

Location: Onsite in San Diego, CA

Duration, 3 months, Contract, oportunity to extend/convert

The UC Analyst, working in parallel with Telecom Engineer, supports the organization by providing a mix of Telecom and Network support. With the help of the UC team, the UC Analyst will make sure that the business needs and internal needs are met promptly.

Essential Functions

• Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.
• Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.
• Routine call analysis reporting. Verify that calls are made, and no issues are seen during the normal business day.
• Support of call reporting and use of the UCCX (Call Center) at the home office. Verify reporting is running, and systems are operational
• Support VC systems within our client's Business
• Troubleshoot UC systems
• Support (Help Desk) ticket processing under SLA
• Functions as first level escalation in support of ticket resolution
• Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information
• Prepare cost and time estimates for the installation, implementation, and operation of new equipment
• Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data
• Test the hardware/software of new UC system
• Instruct end-user personnel on the application and capabilities of the UC system
• Participate in the planning and design of end-user training programs and schedules
• Monitors the operations of the system and services of vendors
• Perform other duties as assigned by management

Qualifications

* 1+ year of UC experience in a fast-paced environment and successful support of business initiatives

* Effective communicator and self-motivated

* Ability to think logically/use step-by-step procedures to analyze/solve problems

* Following processes and procedures reliably and accurately

* Work within precise limits or standards of accuracy

* Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission.

* Work cross-functionally in a virtual organization while interacting with multiple organizational business units

* Limited to intermittent supervision, depending on experience

* Uses sound judgment in executing core job responsibilities, considering downstream impact

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner cons

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