Tech Support - Tier 1 (Client Service Specialist)
Hays

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Tech Support - Tier 1 (Client Service Specialist) in New Mexico, NM.

Role Description
We're looking for a Tech Support Customer Service Representative to:

• answer inbound calls from our internal clients at the branches
• educate clients on account services and capabilities
• have basic computer troubleshooting skills for tier 1 support and document and ticket calls
• perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks
• have strong organizational skills, attention to detail, and excellent follow-up skills
• have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries

Skills & Requirements

• detail oriented (nothing gets past you)
• proficient in Microsoft Office Suite
• 4-year degree in related field
• Citrix, Good for enterprise, or Active Directory is a plus
• Windows 7 navigation skills
• basic understanding of computer networking
• monitor, speaker, mice and keyboard troubleshooting, etc.
• know how to use remote access tools to assist clients
• Outlook and Microsoft office troubleshooting skills
Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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