Account Representative
Beacon Hill Staffing Group, LLC

Job Description

Beacon Hill's client is looking for an Account Representative who will serve as the central point for all business transactions, ensuring customer satisfaction and contributing to the success of the company. This role involves fulfilling B2B sales orders, qualifying new client leads and opportunities, and nurturing business relationships through exceptional account management. The ideal candidate should be innovative, driven, and customer-focused, consistently driving success for themselves and the organization. This position is hybrid and based out of Shakopee, MN.

Key Responsibilities:

Promote Products and Services: Present and sell products and services to new and existing clients, demonstrating in-depth knowledge of offerings.

Client Liaison: Provide technical assistance to customers, engaging in basic application engineering when necessary, and collaborating with other departments to ensure effective execution.

Collaborative Teamwork: Partner with Territory Sales Representatives and Regional Sales Managers to meet client expectations and achieve company goals.

Problem Resolution: Initiate and participate in team problem resolution, addressing part and workflow issues, and driving improvements and implementations.

CRM and Internal Processes: Use CRM systems and internal processes to adhere to business policies and facilitate the department's growth and success.

Margin Management: Understand margin calculations and their impact on business decisions.

Product Knowledge: Develop a basic understanding of standard parts such as oil seals, radial shaft seals, and the big seven.

Cross-Departmental Coordination: Work with operations, sales, accounting, and quality teams to resolve customer billing, contract, and product issues.

Purchase Order Management: Process standard purchase orders from the Customer Service Inbox.

Active Participation: Attend Customer Service meetings and contribute to issue resolution discussions.

Interaction and Communication:

Internal Interactions : Collaborate with all departments within the company.

External Interactions: Engage with B2B customers from various industries and work closely with regional salespeople.

Qualifications:

Communication Skills: Excellent written and oral communication abilities.

Adaptability: Thrive in a fast-paced, dynamic learning environment.

Phone Efficiency: Maintain a high priority level on phone calls, handling an average of 40 daily incoming calls.

Order Processing: Efficiently enter an average of 50 lines daily.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)