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Start something good. Empower your career. Become an employee owner at Cenlar.
Employee owners have made Cenlar the nation's leading mortgage loan subservicer. Our unique culture is defined by our core values of respect, trust, integrity and care. Company ownership, a promote-from-within philosophy, and opportunities for continuous professional growth make Cenlar a great place to launch or boost your career. Consider this opportunity to join our team as a Workforce Management Analyst I.
The Workforce Management Analyst administers the Workforce Management (WFM) system for Cenlar's call center. This position for maintaining daily operations and providing strategic workforce planning support within the contact center environment. This role analyzes and reports on call volumes, productivity, and service levels.
Responsibilities:
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