Job Discipline Description Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints General Profile Works with clearly defined procedures Acquires basic skills to perform routine tasks Entry-level business support or operation role. No prior training or related work experience required Recommended Skills Functional Knowledge: Develops skills to perform basic activities in own job Business Expertise: Understands how the assigned duties integrate with others in the team Leadership: Has no supervisory responsibilitiesProblem Solving: Uses existing procedures to solve routine problems Impact: Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined Interpersonal Skills: Uses communication skills and common courtesy
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact firstname.lastname@example.org or if you are based in the US you may also contact us on 1.855.833.5120.
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