What you'll do at
What you'll do...
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Works as part of the management team to ensure all opening and closing procedures are followed by collaborating with opening and closing managers to ensure a smooth transition from day to night operations; discussing merchandising opportunities, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed; and reviewing any special opening or closing instructions or information.
Provides supervision and development opportunities for hourly Associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, ensuring diversity awareness, and providing recognition; and ensuring compliance with applicable company policies and procedures regarding selection and recruiting, record retention, and training, as well as applicable local, state, and federal laws and regulations.
Holds hourly Associates accountable by analyzing and interpreting reports; implementing and monitoring asset protection and safety controls; maintaining quality assurance standards; overseeing safety and operational reviews; developing and implementing action plans to correct deficiencies; ensuring confidentiality of information, documentation, and assigned records as required by Company policies and procedures; and providing direction and guidance on the execution of Company programs and strategic initiatives.
Manages the financial performance of assigned area by creating budgets for sales, expenses, and wages; monitoring club indexing and ensuring budgeted numbers are achieved; ensuring that sales and profit goals are achieved; implementing plans to correct sales and profit deficiencies; ensuring department staffing levels are within company guidelines; and scheduling and training associates to meet the needs of members.
Increases and promotes quality of the Member experience and Member engagement by ensuring appropriate service levels and effective merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community) are fulfilled in assigned areas; and modeling, enforcing, and providing guidance to associates on proper Member service approaches and techniques to ensure Member needs, complaints, and issues are successfully resolved according Company policies and procedures.
Ensures membership growth by building relationships with Members; making business visits; and training and scheduling associates.
Drives sales in assigned area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness of the area; assessing economic trends and community needs; overseeing the stocking and rotation of merchandise, the removal of damaged or out-of-date goods; setting up, cleaning, and organizing product displays; securing fragile and high-shrink merchandise; and monitoring expenses within assigned area.
Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation, and recalls on stocked merchandise; and training associates about Food safety standards, policies, and procedures.
Customer/Member Centered: Meet Internal and External Customer/Member Needs : Identifies the requirements, expectations, and needs of customers/members. Supports and aligns with initiatives, goals, and actions focused on improving customer/member service. Addresses the concerns and issues of internal and external customers/members. Uses customer/member data, analyses, and insights to improve customer/member-related decisions.
Judgment: Demonstrate Professional Judgment : Researches and integrates relevant information and data, and uses expertise to make recommendations or decisions. Identifies and applies sound, fact-based criteria in setting priorities and making decisions. Uses business measures and analyses to identify improvement opportunities. Probes and looks beyond symptoms to determine the root causes of problems and identify possible solutions.
Execution and Results: Focus on Execution and Results : Aligns and pursues work activities to achieve the mission and business priorities of the organization. Shares information, practices, and resources across functions, organizations, and locations to improve performance. Effectively uses existing processes and tools to achieve performance objectives. Uses and explains major process steps to manage time, resources, and challenges to meet goals.
Planning and Improvement: Plan for and Improve Performance : Develops and implements plans, practices, and processes to better achieve organizational goals. Develops contingency plans to manage or eliminate potential problems. Identifies and recommends ways to continually improve and streamline processes and practices.
Influence and Communicate: Build Influence : Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Proactively shares relevant information and timely updates with appropriate people. Listens attentively and asks questions to ensure understanding. Researches information for and prepares documents and presentations that effectively convey relevant information in a timely manner.
Ethics and Compliance: Model Ethics and Compliance : Complies with policies and procedures. Demonstrates ethical performance. Supports efforts to enforce compliance with policies and procedures.
Adaptability: Adapt Professionally : Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates and shares knowledge and skills to keep current in one's area of expertise. Embraces change and supports its implementation.
Build Relationships: Form Relationships : Builds trusting, collaborative relationships and alliances across functional and organizational boundaries. Relates to others in an accepting and respectful manner, regardless of their organizational level, personality, or background. Collaborates with people from diverse backgrounds, experiences, and functional areas to discover new perspectives.
Drives Membership and Marketing Initiatives: Demonstrates and communicates solid working knowledge of Company products and services to achieve membership and sales goals and objectives. Executes membership and marketing events, activities, and promotions and ensures they meet Company and Member expectations. Communicates and executes Company policies, procedures, standards, and sales techniques for membership and marketing events, activities, and promotions. Evaluates membership and marketing tactics or plans for appropriateness and effectiveness, making revisions as needed. Educates and trains Associates in proper policies and procedures for implementing membership and marketing initiatives, and executing marketing events, activities, or promotions.
Talent: Supervise Associates: Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.
Drives Club Experience: Encourages Associates to identify and communicate ideas that will improve the products and services provided to Members, such as in the Front-End or on the sales floor, and takes action to implement these ideas. Anticipates external factors (for example, weather, gas prices, local events) and uses this information to plan for Member traffic and sales volumes. Applies information about competitor prices, products, displays, and change initiatives to upgrade knowledge related to own functional areas, ensure everyday low prices, and make improvements in the Club. Models and teaches Associates how to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for Members. Challenges Associates to identify and apply methods for resolving Member complaints and assists them with addressing difficult or complex issues.
Manages Merchandising Operations: Demonstrates and communicates knowledge of merchandising products, equipment, and procedures. Monitors and ensures merchandising timelines are met for products, fixtures, displays, modulars, layouts, and floorplans. Ensures merchandising operations and Club standards are aligned with Company standards and Member expectations. Evaluates and responds to Member and Associate issues related to advising on, maintaining, procuring, displaying, and presenting merchandise. Educates and trains Associates on merchandise planning and improvement processes (for example, seasonal events, item merchandising, feature productivity) and monitors Associate implementation of these practices to achieve business goals and objectives.
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 or more years of college; OR 1 year's retail experience with 6 months' supervisory experience; OR 2 years' general work experience and 1 year's supervisory experience; OR 1 year's SAM'S Club experience; OR 3 years' military experience.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Environmental Compliance or related field, Retail profit and loss statement management experience, Supervisory experience, Warehouse experience with cold chain compliance
8435 WALBROOK DR, KNOXVILLE, TN 37923-3115, United States of America
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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