What you'll do at
What you'll do...
Enhances learner experience by ensuring environment is conducive to appropriate learning and behavior change (for example, facility appropriately
validated for operations standards).
Ensures the execution of Academy program by supporting promotion process for field operations leaders; maintaining timely class offerings and class
scheduling; ensuring materials are reviewed and prepared for facilitators; ensuring facilitators are ready for class (for example, teach backs
conducted, T3s attended, facilitation audits); identifying associate training needs; leveraging appropriate technology for facilitation processes;
monitoring program reporting; providing recommendations for program improvement, ensuring appropriate staffing levels are maintained; reporting
issues and complaints related to training schedules or requirements; and following company and legal policy and procedures regarding personal and
confidential associate files.
Enhances own skill level by remaining current on compliance and operational changes; partners appropriately with store manager serving as a
resource and supporting one best way store operation execution across business hours and days of week regularly and when needed; ensuring clear
understanding of customer business objectives; and remaining current on course materials, learning technologies, tools and practices relating to
Delivers functional, compliance related, and leadership training courses to designated audiences by preparing materials for course delivery via
appropriately assigned blended delivery method (for example, instructor-led, Academy Connect, virtual reality); modeling change leadership and
delivering change initiatives including ensuring Academy store embraces all aspects of change; observing participant engagement in the course;
applying adult learning techniques while delivering content; administering practices of course content and examinations; and answering questions
related to course content and concept application.
Provides career development opportunities by providing best practice feedback; setting clear expectations; maintaining open dialogue with team
members; providing recommendations and talent development solutions; participates in upskilling events including ideating agendas, supporting
execution, and following up to ensure self and team are working in keeping with desired outcomes and providing consistent follow-up in development
Enhances associate learning and education content by partnering with Academy leadership, offering solutions for gaps; providing governance over
training materials and course content; collaborating with stakeholders (business partners, content team); and observing and mentoring facilitators to
ensure quality content, delivery and training.
Supports the certification and promotion process for all field operation associates by assisting in the promotional process; ensuring associate
readiness for next role; and providing best practices and recommendations for talent development solutions.
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business
plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring
progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work
environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching
for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to
others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business
partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness;
and participating in and supporting community outreach events.
The annual salary range for this position is 70,000.00 - 90,000.00 USD Annual.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation for certain positions may also include:
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