US - RCA Case Assignment Officer
Church World Service, Inc.

Position Title: RCA Case Assignment OfficerReports To: RCA Program ManagerDivision: Immigration and Refugee ProgramJob Location: Jersey City, NJSalary Range:$52,700 - $59,000Salary Grade:6NFLSA & Union Status: Non-Exempt/ Non Bargaining

Founded in 1946, Church World Service (CWS) is a non-profit and faith-based global humanitarian organization that provides sustainable self-help, development, disaster relief, and refugee and immigrant assistance around the world and in the United States (U.S.). CWS has assisted over 865,000 refugees and immigrants from across all faiths and backgrounds to start new lives in the U.S. and to integrate into their communities. Join us in this life changing work.

Primary Purpose: The Case Assignment Officer is responsible for processing, managing, and assigning new cases to case managers. Duties include, but are not limited to, coordinating the workload across multiple contracts with personnel and maintaining and monitoring new intake requests. This position works closely with the Program Manager and Program Coordinators. The Case Assignment Officer must have the ability to manage a large workload with a systematic approach towards case assignment, paying particular attention to geography, availability of personnel, and program eligibility requirements. This position requires excellent time management skills and organization; ability to effectively handle multiple tasks simultaneously is a critical characteristic of this role.

Essential Duties:

• Manage a heavy caseload of new cases as assigned.
• Review and assemble case documentation in a highly organized and detailed manner.
• Analyze proposed assignments to ensure case managers are assigned efficiently in line with business goals and objectives.
• Assign cases in a timely manner to case managers in accordance with published guidelines and contract requirements.
• Communicate urgency of priority cases to Program Coordinators and Program Manager.
• Ensure case manager are efficiently assigned work, and conduct analysis on case manager workload.
• Run reports to identify assigned and outstanding workload.
• Work closely with the Program Manager to provide capacity analysis.
• Contribute to workload assignment strategy development and feedback.
• Support monitoring and evaluation efforts, particularly in preparation for annual program monitoring and semi-annual reporting.
• Assist finance team with requests as needed.
• Other duties as assigned.

Education:

• High school diploma or foreign equivalent preferred.

Experience:

• Experience with case management and direct financial assistance programs preferred.
• Proficiency in a refugee language preferred.

Skills:

• Superior written and verbal communication skills.
• Ability to track and analyze data and adjust plans to ensure performance.
• Strong writing skills
• Proficient in Microsoft Office applications.
• Experience using database for client record keeping.
• Organized and ability to work in a fast-paced, high-pressure environment.
• Ability to work in a multi-cultural environment required.

Special Requirements:

• Able to sit for an extended period in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• English and Spanish fluency preferred.
• Standard work hours with occasional evening or weekend assignment.
• Occasional travel may be required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

CWS’ U.S. COVID-19 Vaccination Policy requires all new staff to provide proof of COVID-19 vaccination as soon as reasonable, no longer than 60 days of employment. Any employee who is pregnant, who is nursing, who has a disability, or who has a medical condition that prevents them from safe vaccination, or who rejects vaccination because of sincerely held religious beliefs, may contact the CWS Benefits Administrator to request reasonable accommodation as defined by the Equal Employment Opportunity Commission (EEOC).

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan (Company paying 5%)
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (15 paid days off plus 14 Holidays)
• Paid Sick Days (12 per year accrued monthly)
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits

CWS is an Equal Opportunity / Affirmative Action employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, genetic information, disability or protected veteran status

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