TSS Mechanical Engineer I in Rome, NY at BARTELL MACHINERY SYSTEMS, LLC
The HEICO Companies, LLC

Job Description

The Position

This position is a member of the TSS (Technical Support and Service) Department. The TSS Mechanical Engineer 1 will report directly to the TSS Team Leader. This position requires basic knowledge of commercial equipment and mechanical abilities.

Job Description

Primary Responsibilities

• Perform satisfactory equipment start-up at Customer locations (typically with a two-person engineering team)
• Install/commission equipment according to defined planning, timelines and operating processes (on-site, US domestic or internationally)
• Provide correct and adequate equipment training to the Customer's operators and maintenance personnel
• Provide technical support and service to our Customers
• Assist in the compilation and content of equipment manuals
• Work with Mechanical Assembly team with commissioning prior to domestic/international commissioning trips
• Promote the sale of Bartell product and services to our Customers
• Provide Sales and Marketing personnel with technical assistance as required
• Assist in Marketing and R&D trials
• Provide feedback to Sales, Marketing and RPG departments through visit reports
• Follow a Standard Operating Procedure and complete all necessary documentation required per trip requirements
• Ability to diagnose and fix problems with Bartell equipment at Customer locations
• Utilize technical expertise to provide troubleshooting for customers regarding Bartell machines
  • Independent technical assistance maintaining 24 hour technical support hotline as required

• Bachelor's Degree; Associates Degree with 1-2 years of experience; OR High School/Vocational Degree with A minimum of 3 years of job-related experience

• Must adhere to all facility-wide safety standards and practices.
• Candidate should have a thorough understanding of engineering drawings, hands-on industrial machinery, excellent communication and interpersonal skills
• Candidate should have intermediate computers skills including a good working knowledge of Microsoft Word, Excel, and AutoCAD.
• Fluency in English
• Ability to oversee equipment startup and oversee the commissioning process for projects on a frequent basis
• Adhere to programs and activities that are in full compliance with all related Heico Safety Standards. Monitor and maintain accurate records.
• Ability to react quickly to customer problems and complaints in a professional and courteous manner (including intense situations)
• Ability to travel and work odd hours including frequent foreign and domestic travel
• Familiarity with machine alignment and balancing
• Manages daily reporting responsibilities as it relates to the position.
• Background in plant engineering or maintenance with experience in machinery troubleshooting
• Customer Interaction or Sales Experience
• General Machine Shop knowledge
• Excellent troubleshooting skills
• Candidate should have ability to assert themselves in an unbiased manner while maintaining high level of cooperation