(Temp) Disaster Relief Support Representative
Telus International

Las Vegas, Nevada

This job has expired.


Description and Requirements

Position Overview:

Disaster Relief Support Representatives will assist callers with questions and concerns around local and state emergencies. This position will be in a high volume, fast paced, and multi-tasking environment. We are looking for individuals who will help customers in need via telephone, and handle online chat, and email. This position is only temporary and may last up to 90 days. The duration of this assignment may end at any time based on business needs.

Location of Work:

LAS VEGAS, NV - This position offers both work-onsite at our Las Vegas, NV and also remote opportunities to those candidates in Clark county. Our sites are ran in accordance with health and safety recommendations from local government and our organization.

NORTH CHARLESTON, SC - This position will be fully remote, work from home for the duration of the assignment. All candidates must be located within a commutable distance to our North Charleston, SC site (Berkley, Dorchester, and Charleston counties) in order to receive equipment distribution and in the instance this position requires onsite work.

Required Experience, Skills & Competencies:

  • Very customer service focused, able to deal with customers in a friendly and polite manner
  • Passionate about customer service and being an advocate for our customers
  • An effective team player who can also work independently
  • Comfortable working in a fast-paced environment and able to adapt to change efficiently
  • Proven ability to deal with problems and solve them effectively
  • Excellent written and spoken English language communication skills
  • Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
  • Professional phone demeanor
  • Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours per day | 7 days a week.
  • High school diploma or equivalent
  • Ability to pass a federal background check which may include fingerprinting

Work-From-Home Requirements
  • Dedicated, private home workspace free of distractions and interruptions
  • Established home internet connectivity; minimum internet download speed of 15 mbps | upload speed of 10 mbps
  • Understand own network environment at home
  • Ability to troubleshoot own devices & connectivity

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
  • We passionately put our customers and communities first
  • We embrace changes and innovate courageously
  • We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job Description

Position Overview:

Disaster Relief Support Representatives will assist callers with questions and concerns around local and state emergencies. This position will be in a high volume, fast paced, and multi-tasking environment. We are looking for individuals who will help customers in need via telephone, and handle online chat, and email.


This job has expired.

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