Technical Customer Service Representative
Gorbel

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the tools we create for our sales force and the work environment we foster for our employees.

We have a comprehensive line of Crane Technology products, Ergonomic Lifting products and, a line of Tether Track Fall Arrest Safety Systems.

We are a manufacturer of overhead material handling and fall protection products in the industrial sector. We're on the cutting edge of manufacturing; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes.

Work Shift:

Job Description:

RESPONSIBILITIES:

• Working within a team structure the successful Technical CSR will:
• Communicate both external and internal customer requirements
• Establish and maintain a professional relationship with all customers
• Communicate customer needs and desires effectively throughout the organization and collaborate to resolve issues
• Provide written quotes and/or process orders for all Gorbel product lines
• Escalate all newly discovered solution data and knowledge to the knowledge repository editors
• Work well under pressure using excellent time management techniques
• Participate and collaborate in team settings and cross-functional teams to improve products and/or service to all our customers
• Possess good presentation skills allowing them to provide training to reps, dealers and internal customers
• Work within existing process guidelines; develop new processes as needed to provide a consistent and seamless interaction with our customer base
• Be willing and able to travel on a limited basis
• Familiarity with blueprint reading and interpretation as well as interpreting end-user bid specifications

• Three to five years customer service or technical sales background
• Strong mechanical aptitude and a basic understanding of electrical components (will be given a mechanical reasoning test)
• Fluency with MS Office Suite products
• Strong attention to detail
• Strong communication skills both written and verbal as well as a willingness to give and receive feedback and act on opportunities for improvement
• Problem solving, negotiating, time management and conflict resolution skills

• Industrial or material handling background
• Working knowledge of electro-mechanical systems and components, reading electrical schematics and mechanical drawings
• Associates Degree in a technical discipline or equivalent technical education