Tech Support - Desktop, Field Services
Horizontal Talent

El Segundo, California

This job has expired.


Projects the candidate will be working on:

  • Candidate must be able to provide onsite IT support to more than 90 clinics throughout Los Angeles, CA. Project includes daily operational support, Tier 2 end user device support and the RE-IP of clinics.

Experience:

  • Customer service skills, end user Tier 2 device support experience, printers, technical troubleshooting ability.

Top Requirements:

  • Customer Service, Desktop & Field Support skills & experience, technical troubleshooting

Team and Team size:

  • Sr Manager, Supervisor and 20 team members

Top Responsibilities:

  • Must have a valid driver's license, car insurance and dependable vehicle
  • Provide In-Person Corporate office and clinic onsite support for end user IT desktop support services
  • Provide laptop and desktop support for Windows devices to include software installations and end user data migrations
  • Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care and concern with each and every internal and external customer
  • Coordinates with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
  • Ensures proper ticket communication protocol including announcing arrival, work performed, status and departure

Software tools/skills:

  • Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
  • Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
  • Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Skills/attributes:

  • End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
  • 1 - 3 years of experience in desktop, laptop and smart phones troubleshooting.
  • Experience with Android and Apple IOS support
  • Must be able to lift up to 70 pounds
  • You will be asked to perform this role in an office setting or other company location

Nice to have:

  •  2 years' experience in troubleshooting laptop and desktop issues in Enterprise Environment
  • 2 years' experience Microsoft Software Office Suite
  • Knowledge of Active Directory, Citrix, Microsoft SCCM


This job has expired.

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