Support & Release Engineer
Computershare

JOB DESCRIPTION

Location: Canton, MA, Jersey City, NJ or Edison, NJ (Hybrid)

This is a hybrid position primarily based in Canton, MA, Jersey City, NJ or Edison, NJ. We are committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Support and Release Engineer, to join our Computershare Technology Services (CTS) team.

There are a few things that make this opportunity truly fantastic:

• We work in a fun and collaborative team environment, offering the opportunity to work on new and exciting projects, with a supportive management team to ensure you reach your career goals, no matter where they may take you.
• We offer continuous learning and education opportunities and put emphasis on continued improvement and growth.
• We believe that creativity fosters opportunity, and that the ideas of our employees will be what keeps us ahead in the market.
• We offer a competitive total compensation package, with further details found below.

A role you will love

As the Support & Release Engineer, you will be responsible for analyzing user and technical problems across a wide range of both internal and external facing applications. You will also execute regular deployments for the same suite of applications. As a member of the team, you will be responsible for maintaining the appropriate Windows, Linux Servers, OpenShift Environments, SSL and Netscaler (Citrix ADC) Configuration as well as the delivery of internal projects. This role requires good self-learning skills and adaptability to new situations.

You will manage Computershare's build and deployment platforms and utilize them to drive towards continuous delivery. Your team is also expected to contribute to Computershare's technology stack by enhancing existing processes, including a substantial initiative towards automation. You'll constantly look to standardize key processes and make good use of scripting languages such as Korn Shell and PowerShell.

Your team is reliant on close collaboration with both operational and development teams. Acting as consultants, you'll be expected to assist other technology teams to configure environments and ensure the delivery of robust applications and services.

Other key responsibilities include:

• Provide support and incident resolution to the Business escalated via the 'ServiceNow' system
• Deliver exceptional service and resolve incident and requests within SLA or agreed timescales
• Work closely with Infrastructure, Network and delivery teams to provide stable, highly efficient virtual and cloud platforms.
• Participate in on call rotation along with weekend events (such as Disaster Recovery tests and Production Event Weekends).
• Manage Windows & Linux Server-based and OpenShift hosted environments, including:
  • New Environment Builds
  • Deployment
  • Patching
  • NetScaler Configuration
  • Monitoring, etc.
• Deploying and Maintaining Computershare's Software (built on the Java and .NET stacks, leveraging Oracle and SQL Server Databases).
• Liaising with DevOps and Development Teams to ensure consistent delivery of software services
• Automation and Process Improvement scripting using PowerShell

What will you bring to the role?

You are someone who can work with both those who are technical and those with limited understanding of technical concepts. You have a strong sense of accountability, and are results-oriented, with the ability to set priorities independently, provide follow-through, and meet objectives. You work well within a team and individually while acting as a technical resource for others and following technology practices and standards. You have strong analytic and problem-solving skills enabling you to resolve issues quickly and make decisions that meet customer objectives.

You'll also bring:

• 2+ years' experience supporting day-to-day platforms and products
• Appropriate knowledge and appreciation of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.)
• Experience in Java and .Net Application Server management (IIS, Windows Services, Scheduled Tasks etc.) and Linux environments
• Experience and knowledge with one or more technologies including RedHat OpenShift
• Exposure to or willingness to learn process automation, namely PowerShell automation and scripting
• Strong ability to enforce security standards, both in the environments and when collaborating with teams

Bonus points if you have:

• Solid understanding of other Infrastructure technologies
• Knowledge of VSphere, Java and Microsoft .NET Stacks, Windows/Linux Server, RedHat OpenShift, Azure DevOps, Netscaler, Deploy, PowerShell, Visual Code Studio, Dynatrace, AlertSite, SUMOLogic, Elastic/Kibana, Grafana, BitBucket, Vault, CyberArk

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

Compensation. The typical base pay range for this role is $76,000-$107,000 This base pay range is specific to Jersey City, NJ and may not be applicable to other locations. This range reflects our good faith effort to pay fairly based on our job evaluation of this role and we tailor our offers within the range based on the selected candidate's relevant knowledge, skills, experience, and other job-related factors.

#LI-Hybrid #LI-SM1

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

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