Staff Software Engineer- Support and Maintenance

Austin, Texas

The Role

Arm has built the world's most pervasive compute architecture, and we've led many of the technology revolutions that impact the day-to-day lives of people everywhere. The Future of Infrastructure is Built on Arm. Now we are building new software teams to take us to the next level.

Technology built on Arm is all around us, from industrial and automotive applications, to the IoT, to the desktop and data center. 'Wherever Computing Happens', we need to enable Arm by providing software solutions that interface higher-level software stacks with the hardware itself.

Job Overview:

Arm is seeking skilled, experienced, and highly motivated Software Team Leader, located in Austin, to join our Software Engineering group. As a member of the System Solutions team, you will have the opportunity to enable the evolution of Computing Infrastructure using Neoverse CSS. You will be working with a distributed team spread across Arm's worldwide engineering centers. Your primary responsibility will include maintenance, support, and development of system software for Computing Infrastructure solutions.


You will be responsible for support and maintenance of downstream product quality firmware of Arm Neoverse CSS based platform solutions. You will provide primary interface to all customers for support and maintenance requirements. Your responsibilities will include defect management, feature back porting and defect fixing. You will work closely with the release team for coordination of downstream release updates for customers post-launch releases. You will be working alongside firmware development team in contributing to the design and development of solutions for Arm Neoverse CPU and System IP based Infrastructure platforms. You will provide technical leadership and line management of a distributed support and maintenance team.

Are you are looking for a unique opportunity to build and lead a successful Support and Maintenance team transforming computing infrastructure landscape? We would like to hear from you!

Required Skills and Experience:

  • Expert in C programming for embedded systems with excellent debugging skills.
  • Experience in development and maintenance of product quality firmware with good knowledge of bootloaders and device drivers.
  • Good understanding and experience maintaining software compliant with industry specifications such as UEFI and ACPI.
  • Engineering management experience leading a diverse team spread across multiple locations.
  • Familiarity with technologies such as RAS, hypervisors, CXL, power management and security.
"Nice To Have" Skills and Experience:
  • Experience in providing support and maintenance of production quality firmware in server segment.
  • Experience in working with open-source community. We value understanding of open-source project development cycles and contribution processes.
  • Providing customer support in triaging and resolving reported issues.
  • Familiarity with open-source projects such as Linux Kernel, TF-A, UEFI EDK II and OpenBMC.
In Return:

Arm Neoverse is the foundation for the next era of digital infrastructure. This role provides an outstanding opportunity to develop and contribute to the success of Arm Neoverse CSS based solutions.

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of resolute and innovative individuals, and do not discriminate based on any characteristic.


Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Equal Opportunities at Arm

Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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