Specialist, Customer Supply Chain
Ferrara Pan Candy Co., Inc.

Chicago, Illinois

This job has expired.

Job Location: Chicago

Chicago (remote)

Want to make an impact?

Manage customer orders regarding service levels (case fill and on-time): analyze current inventory and anticipate production timing to allow for highest case fill level without jeopardizing on-time delivery. Answer non-routine questions that require deviation from standardized procedures. Investigate, analyze, and solve customer issues.

Ways you will make a difference

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Analyze incoming orders and investigate and resolve customer issues.
  • Formulate optimal cost-efficient case-fill and delivery options to meet customers' requirements.
  • Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
  • Work independently to resolve transportation and distribution issues.
  • Represent Supply Chain in customer collaboration meetings
  • Ensures adherence to all company policies and procedures.
  • Understands and demonstrates the Company's core values.
  • Performs other duties as assigned.

Skills that will make you successful

The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Results driven
  • Significant knowledge of the company's products and the industry
  • Customer focused attitude
  • Complex problem solving skills
  • Superior communication skills (verbal and written)
  • Teamwork and collaboration

Experiences that will support your success

  • Minimum 4 years' experience in a customer facing role within the CPG industry
  • Minimum High School Diploma, Bachelor's degree, preferably in Supply Chain Related Majors or Business preferred.
  • Detail Oriented and results driven mindset with the ability to work in a fast-paced environment.
  • Experience working with large sets of data and helping make data driven decisions.
  • Working knowledge of SAP ECC or S4
  • Experience working cross functionally including sales, supply chain, pricing, quality, and other departments. CPG experience preferred.


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