Specialist, Collections
SGS North America Inc.

Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description

The Specialist, Collections is responsible for the timely completion of accounts receivable, and collections functions. Ensure company accounting procedures conform to generally accepted accounting principles.

• Responsible for the timely completion of Account Receivables and Payables Collections to ensure weekly, monthly and annual targets are met
• Responsible for understanding, complying, and enforcing the SGS Travel and Business Expense Policy
• Audit invoices for discrepancies and resolve time-sensitive client disputes to ensure timely turnaround of payments
• Ensure business travel and entertainment expenses are invoiced correctly, reasonably, and consistently with the company travel policy
• Confirm data from the auditor invoice against the client contract and business system to verify that the audit time charged is correct
• Proactively communicate with Management to assure awareness of any customer issues and recommendations for improvement and/or resolution.
• Manage invoice inquiries through Outlook via emails
• Manage client/vendor portals which may include setting up and uploading of invoices
• Handle incoming and outgoing customer calls while building and maintaining strong customer relationships
• Determine the validity of invoice/account discrepancies by investigating and obtaining information from operations, billing, and customers. Issue credits as needed
• Process credit checks for new clients and communicates high-risk credit scores to Management to determine payment terms
• Submit name, address, and bank detail changes to Finance for clients.
• Update client records with purchase orders, billing instructions, name changes, etc.
• Prepare prepayment requests and credits as needed
• Process credit card payments and send checks to the lockbox
• Complete new supplier forms for clients
• Prepare refund and write-off requests
• Send delinquent accounts to the collection agency once all collection efforts have been exhausted
• Review weekly reports to ensure payments are invoicing and is turned around timely to improve DSO and Bad Debt
• Prepare reports for the monthly collection meeting by reviewing the aging and identifying the problem
• Organize daily work for efficient operation

• High School Diploma
• Minimum 2-4 years of experience in Collections
• OR equivalent combination of education and experience