Senior Project Manager - IT Service Delivery
Logicalis

Job Description

Summary

Responsible for the planning and management of IT projects through entire life cycle, executing within framework of approved Statement of Work (SOW) and Logicalis PMO project delivery methodology, resulting in predictable outcomes. Leads Professional Services teams in design, planning, management, implementation, and delivery of technology solutions on time, within budget and providing exceptional customer service. Primary activities include project management, internal and external communications, project cost management, and interfacing with client and internal technical project teams.

Essential Duties and Responsibilities

• Demonstrates deep understanding of project management methodologies, practices, tools, and techniques; effective leadership, and applies appropriate collaboration skills while working in a matrixed environment.
• Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.
• Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.
• Oversees any third-party vendors or partners' deliverables to Logicalis in coordination with vendor PM or POC
• Ensures effective management throughout life of engagement as follows

Project Planning Accountable for development and management to a defined Project Plan with Gantt Chart, predecessors, etc. Plans will be developed leveraging input from Logicalis, Customer, and any third party subject matter experts, aligned to the Deliverables in the SOW, with Milestones and quality gates to monitor progress. Compares actual performance with planned performance, analyze variances, and takes action as needed to maintain schedule integrity against mutually accepted milestones.

Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with the requirements defined in the SOW. When new scope is introduced, leads the effort in Change Management and development of a Project Change Request

Project Budget Management: Ensures profitability targets are met or exceeded, billing milestones are tracked and communicated, and tracks Earned Value throughout the life of the project.

Resource Schedule Management: Creates and maintains master project plan, assigning resources required for delivery of services while communicating and coordinating any necessary adjustments.

Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout engagement, applying appropriate mitigation strategies in partnership with project team members and stakeholders.

Communications Management: Responsible for development of a Communication Plan to define the cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders and the project team.

Quality Management: Ensures Deliverables are provisioned, substantiated, and validated, and in accordance with the terms of the SOW and that the customer has accepted and is satisfied with the services provided.

• Documents and shares lessons learned to support continuous process improvement.
• Possesses functional knowledge of relevant IT Infrastructure, Cloud, and/or Managed Services technologies within the Logicalis Service Portfolio and able to help support Engineers in the delivery of projects assigned.
• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values.

Qualifications

The requirements listed below are representative of the experience, knowledge, skills, and/or abilities required to be successful in this role. Reasonable accommodations may be made to enable individuals with disabilities.

Education/Experience/Technical Requirements/Certifications

Education

• Bachelor's Degree in a related field and formal Project Management Training

Experience / Technical Requirements:

• 7+ years of enterprise-level project management experience, managing complex Information Technology projects leading teams of up to 10 resources.
• 7+ years of project management experience in IT Professional Services IT Infrastructure, Data Center, and/or Managed Services technologies
• Proficient use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems (i.e. Service Now).

Certifications

• Project Management Professional (PMP) strongly preferred.
• CAPM, ITIL, CSM and/or technical certifications beneficial.

*Logicalis at its discretion may consider a combination of education and experience requirements above if not all criteria are met,

Travel Requirements

Minimal. Most work can be performed remotely.

Supervisory Responsibilities

This job has no direct report supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

This job has expired.