Senior Manager, Operational Excellence

Kalamazoo, Michigan

This job has expired.


The Senior Manager, Operational Excellence is a key contributor on the Site Leadership Team (SLT), developing and executing the site strategy to support Zoetis business objectives. This role provides direct leadership, strategic direction and tactical oversight for the site Operational Excellence and Training and Development Programs.


Operational Initiatives:

  • Responsible for leading, managing, and directing Operational Excellence projects and initiatives, and Training and Development functions which provide support for current Good Manufacturing Practices (cGMP) operations.
  • Provides direct leadership for site Operational Excellence and Training colleagues, achieving objectives for colleague engagement, EHS, quality, supply, and cost.
  • Builds strong partnerships with Value Stream operations and enabling functions including supply chain, quality, technical services and logistics.

Continuous Improvement:
  • Supports site continuous improvement activities as a Lean/Six Sigma process change agent. Coach and mentor other change agents.
  • Leads site improvement and Kaizen activities supporting all aspects of manufacturing and enabling business functions.
  • Leads site efforts focused on use of DMAIC and statistical methods to execute continuous improvement projects and improve process robustness.
  • Proactively identifies opportunities, solves problems, and implements solutions to improve operational and quality performance.
  • Supports culture of continuous improvement in all levels of the site, advocating appropriate Mindsets and Behaviors to build a high performing culture. Serves as a Gemba Sensei and promotes the use of Lean Six Sigma methodology and techniques.
  • Trains colleagues in Six Sigma, continuous improvement and LEAN tools, as well as supporting Kaizen Event Leaders.

Other areas of responsibility:
  • Integrates shop floor problem-solving through Method 1 techniques, Human Error Reduction Concepts and integration into deviation investigations.
  • Performs packaging line/manufacturing area capacity analysis and updates site financial routings for item addition and budget processes.
  • Identifies and maintains cost improvement list/portfolio for budget targets, coaches and drives project execution to deliver cost improvements.
  • Advocates use of visual dashboards and controls to drive and recognize shop floor performance.
  • Continuously challenge the status quo by encouraging alternate ways of thinking and taking calculated risks.
  • Sets vision and direction for training team to improve learning effectiveness and maintain compliance.
  • Oversees New Employee Orientation onboarding process.
  • Develop training culture across the site to improve colleague retention and reduce quality/safety incidents.
  • Develops new training strategies and methods to enhance learning effectiveness.

  • Bachelor's Degree with 7+ years of experience in a technical discipline or related field, or a Master's Degree with 5+ years of experience
  • Black Belt certification is very highly preferred
  • Strong experience in cGMP environments is preferred
  • Demonstrated leadership of high capability professionals and OTE colleagues
  • Effective written and oral communication
  • Microsoft Applications, Minitab statistical software
  • Accomplished presentation skills

  • Office environment, with frequent time in the manufacturing area including occasional support during off shift hours when needed. Use of hearing and eye protection is required.

Full time



Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at site, or (2) via email to/from addresses using only the Zoetis domain of "". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.

This job has expired.

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