Rollout Support Engineer
SGS North America Inc.

Company Description

SGS is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. With more than 96,000 employees, we operate a network of more than 2,700 offices and laboratories around the world.

Job Description

Working as a core member of our Digital Labs project team, you will support the implementation of our new Laboratory Information Management Systems (LIMS) solution. You will ensure that all implementations follow our corporate Rollout strategy and assist our regional and local lab deployment teams with implementation activity.

More specifically, you will:

• Drive and maintain the standardization of LIMS global setup;
• Define and maintain governance on global system configuration such as core tests, regulation limits, pricing (and all related group), QC Masks and all linked reference data;
• Participate in process gap analysis activities for new labs;
• Represent LIMS Rollout stream on meeting and working groups;
• Provide coaching and support to local LIMS super users and deployment team;
• Collect, summarize and document additional business requirements if there is no acceptable solution within the available LIMS dynamicity;
• Facilitate LIMS issues resolution within technical teams.

• Educated to degree level in Computer Science, Information Technology, or Chemical Engineer
• 2 to 5 years of laboratory experience in a LIMS Solutions.
• Knowledge of LIMS (such as STARLIMS, CCLAS, LabVantage or other)
• 2 to 5 years of experience in Project Management.
• Proven experience of supporting the deployment and implementation of new IT solutions.
• Fluent in English. Other languages are a plus.