About Berkshire:
Founded in 1994, Berkshire Psychiatric & Behavioral Health Services, P.C. is a clinically integrated association of experienced, compassionate mental and behavioral health professionals working collaboratively to provide a comprehensive network of psychiatric and psychological services.
Berkshire Psychiatric & Behavioral Health Services is a part of the Haven Behavioral Healthcare system of services. Haven operates acute-care psychiatric hospitals and outpatient practices across the United States that offer a full continuum of care for anyone dealing with mental health and substance abuse issues, from young adults to seniors.
Our mission is to treat every patient with the compassion and respect that we would treat our own families and to provide the kind of behavioral healthcare that patients recommend to their families and friends and referring physicians prefer for their patients.
POSITION SUMMARY:
Position facilitates to the flow of organization information as an integral part of the practice team.
PRIMARY DUTIES:
- Answer and direct incoming facility calls.
- Records and routes telephone and in-person messages accurately, completely, and promptly.
- Takes a proactive role in resolving any patient/customer service complaints. Independently identifies concerns in stressful situations to offer assistance in a calm demeanor.
- Time is consistently managed effectively to regularly volunteer for additional assignments to provide additional clerical support.
- Crosstrain in office roles to support when needed.
QUALIFICATIONS: Previous receptionist and customer service experience preferred. Knowledge of healthcare setting. Excellent customer service, communication, and problem solving skills.
EDUCATION: High School Diploma or equivalent required
Haven Behavioral Healthcare is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
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