QAD Support Specialist

Shreveport, Louisiana

This job has expired.


Why Welbilt? That's easy... we're not your typical manufacturing company. We're building the industry's most incredible foodservice equipment; we're thinking outside the box to work smarter, not harder through Lean/Six Sigma methodologies; and we're bringing innovation to life every day with the industry's most talented workforce. Check out our opening at Welbilt's Shreveport facility*today!

We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers' Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.

The Sr Business Systems Analyst QAD is responsible for global development of critical business processes and systems and maintaining and supporting business systems. The Business Systems Analyst is also responsible for managing business requirements and processes and ensuring that we have business systems that support these business needs. This includes coordinating business requirement specifications, testing, project plans, resources, and business process re-engineering. The position will be involved in various projects and daily operational support of our business systems. This position will primary be focused on our Global QAD ERP (eB2, 2018EE, QAD AE) system supporting the North American region.

Reporting directly to the Manager of Information Technology, this position is based in Shreveport, LA.


Major Accountability:

  • QAD eB2 support, maintenance, and enhancement projects
  • Assist in upgrading to QAD AE/AUX environment
  • Project management
  • Day to day QAD EE2018 systems and operational support
  • Business analytics (writing specs, configuring the system, testing)
Key Tasks & Responsibilities:
  • Creates effective project documentation including project charters, business requirement documents, functional design documents, test plans, project plans, and change control documents.
  • Responsible for providing postproduction support to various internal business systems.
  • Conducts testing/conference room pilots for software projects. This includes coordination of the events, documenting results and driving resolution of issues.
  • Manages/delivers projects or portions of projects on time and within budget.
  • Works with functional business leaders to develop and implement continuous process improvements.
  • Responsible for bringing together key business leaders in an ongoing basis and leading this group in defining, prioritizing, and executing process/system related improvements.
  • Effectively communicates project scope, approach, and objectives to business process team to correctly set reasonable expectations and supports the development of an accurate project plan by project manager.
  • Adherence with company policies, SOX, change control, PMO, and best practices.
Job Requirements:
  • 5-8 years' experience supporting, maintaining, implementing on the functional side of core QAD, with experience in any of the complementary products/suites. QAD eB2 experience is required
  • Excellent communication skills
  • Strong business analytics skills
  • Experience writing requirements documents, functional design specifications, and test plans
  • Configure the current QAD (eB2) and the future QAD (AE/AUX) to meet business requirements
  • Manage small projects and coordinate activities with multiple individuals/teams
  • Able to bind business processes and requirements together with system functionality through process flows and design specifications
  • Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner
  • Ability to handle multiple projects & tasks
  • Ability to work and communicate effectively with IT personnel and Business users
  • Strong problem-solving skills
  • Ability to work in a virtual team with remote resources
  • Sound knowledge of MS products, Word, Excel, SharePoint, Project Web App/MS Project, (Power BI, Teams.)
  • PC support and network knowledge is plus
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Welbilt, Inc. provides the world's top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit

Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace. All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.



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