Program Manager
ECS Corporate Services

ECS is seeking a Program Manager to work in our Washington, DC office.

Job Description:

• Day-to-day management of STOR195 + MES teams
• Ensure coverage across PIV, RSA, NSS PKI, SCINet environments for T2, T3 support
• Serve as primary POC for customer to engage team
• Serve as escalation point for critical operations or support issues
• Write or delegate After Action Reports
• Provide ad-hoc reports and data calls
• Provide PIV stats, cost breakdowns, other reports as required
• Set long-term priorities for each team
• Working with product owner (SITS), RTE to define features and stories for each Agile release
• Participate and/or lead in release planning events, demos, other agile events (e.g., Scrum of Scrums, etc.)
• Contractually Obligated Deliverables:
• Weekly reports
• Credentialing stats (RSA, PIV, NSS PKI)
• Service Manager counts (open/closed incidents and requests)
• Monthly reports
• Staffing
• Burndown
• Task Order Compliance
• Interview job candidates and manage onboarding
• Represent FBI at CNSS MGB meetings

Salary Range: $140,000 - $160,000

General Description of Benefits

Required Skills:

• 4-year degree or higher
• Communication skills
• Leadership skills
• Strategic thinking
• Organization and time management
• Problem-solving skills
• Decision-making skills
• Conflict resolution skills
• Emotional intelligence

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.

General Description of Benefits

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