Practice Manager, Primary Care - Burlington and Watertown
Mass General Brigham Integrated Care

About Us

Mass General Brigham Integrated Care (iCare) is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovativecommunity-based ambulatory care. This work stems from Mass General Brigham's unified system strategyto bring health care closer to patients while lowering total health care costs. iCare provides a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locationsacross the state and region.

We aspire tobe people's first choice for health and care

- rooted in well-being and kindness-

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At iCare, we are:

Bravely Human: We approach our work with empathy, vulnerability, and kindness.

Clearly Honest: We seek to provide clarity amongst our teams and patients.

Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.

Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.

Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

Role Overview

We are seeking a full-time Practice Manager to oversee daily operations and manage specific administrative functions for the following two Primary Care practices:

• Burlington, MA (located at 47 Middlesex Turnpike) provides Family Medicine and Behavioral Health services to patients of all ages.
• Watertown, MA (located at 1 Mount Auburn Street) provides Internal Medicine and Behavioral Health services to adult patients.

There are ~ 30 staff members total (both clinical and non-clinical roles), and both practices are open Monday-Friday 8:00am-5:00pm.

Responsibilities for the Practice Manager include all aspects of site operations at these two sites, and to work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals. This includes supporting care teams, clinical operations, space and technology to ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to provide relationship-centered, high-quality care for patients. The Practice Manager will also be accountable with building and maintaining ongoing working relationships with staff, clinical and physician members of the practice to facilitate a positive working environment and optimal patient experience. The position will be tasked with providing administrative cross coverage, as a member of the practice leadership team, to manage staffing and/or operational issues, in a time sensitive manner and testing out new ideas and quality improvement initiatives such as new processes, workflows, and ways of doing things.

The Practice Manager will be responsible for promoting Mass General Brigham's Values and Culture while driving the mission towards always aspiring to be people's first choice for health and care, rooted in well-being and kindness, by bringing world-class care closer to home and being the bridge to world-renowned hospitals and research when needed.

Are you ready to bring your skills to this growing practice and join us in driving community-based ambulatory care forward?

Qualifications
Qualifications

The ideal candidate profile is an adaptable, receptive, and dynamic "people leader" with proven operations experience. The focus of this position is working well with others, building and maintaining relationships, and motivating a team of diverse individuals to work in alignment to achieve office and organizational goals. There is a need for an effective communicator.

• Bachelor's degree in business or healthcare strongly preferred.
• Minimum of 3-5 years of healthcare experience
• Minimum of 2 years of practice management experience managing a diverse workforce, primary care experience preferred.
• Proficiency with an EHR, Epic experience strongly preferred.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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