PC Support Technician
Beacon Hill Staffing Group, LLC

Job Description:

The PC Support Technician working under minimal supervision provides hardware and software support to employees and contractors. This Technician takes the lead in managing end-user support projects and tasks for the company. He/she will take the lead for the group when needed to resolve complex computer related issues. Acts as a liaison when dealing with difficult customer or service provider issues in order to resolve in a timely fashion.

Experience:

Four plus years of experience in supporting and repairing computer hardware

Responsibilities

• Follows the company and PC Support/Asset Management operating procedures. Has strong skills and knowledge in order to resolve PC Support issues and requests. Follows appropriate escalation procedures to other Information Services team and Management. .
• Manages Remedy Support Queue, email, and Voicemail to meet deadlines and customer expectations
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals
• Works closely with IS Asset Management on how to handle imaging and upgrades to hardware and software systems on a quarterly basis
• Coordinates the delivery of hardware repairs from vendors (i.e. Dell, Lexmark) for the customers
• Contacts customers to inform them of status of repairs and/or assigned new equipment
• Provides training to users on new equipment configurations and operating software
• Provides secondary support for the Help Desk Analysts as needed
• Interfaces with Technical Services Group for configuration of equipment on the Lan/Wan as necessary
• Takes the lead on working with Technical Services to develop, maintain, and backup images for our desktops and laptops
• Possesses a robust knowledge of client software and hardware utilities

Required Skills:

• Must have a solid foundation in PC Support concepts and functionality.
• Solid communications skills both verbal and written.
• Strong customer focuses skills.
• Motivated self-starter with solid problem solving skills.
• Ability to prioritize work load and manage multiple tasks.
• Knowledge of configuring IOS/Apple Business Manager and Android Devices
• Knowledge of MS O365
• Knowledge of Beyond Trust Virtual Appliance
• Preform MDM End Point Reporting
• Manage MDM Licenses
• Create/Maintain Apple Mac Images
• Create and Update Images for Panasonic (Raven) Delivery and Samsung (APK) Service Tablet Environments
• Ability to lift 50-100 pounds. Role requires sitting and occasional squatting.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future™

This job has expired.