Patient Service Representative - NSPG Anticoagulation Management (Salem)
North Shore Physicians Group(NSPG)

Salem, Massachusetts


About Us:

North Shore Physicians Group (NSPG), the largest multispecialty group north of Boston, has a singular focus: the patient. We have a total of 27 locations across the North Shore, with more than 350 board-certified physicians, nurse practitioners, and other health care professionals working as one to provide exceptional care.

We are a national leader in improving care delivery, patient health and satisfaction. Through our partnership with North Shore Medical Center and our affiliation with Massachusetts General Hospital and Partners HealthCare, we offer such advances as EMRs, shared medical appointments, online access and remote patient monitoring. Our success is built on team-based practices, collaborative environments and the importance of work-life balance.

Bring your exceptional skills to our innovative practices and join us in driving medicine forward!

General Overview:

The Patient Service Representative is a multi-tasking position that consists of all front-end functions including customer service, telephone management, scheduling, registration, copay collections, time of service account management, charge entry, and appropriate cash and end-of-day closure procedures. Under the direct supervision of the Supervisor of Front-End Operations, or the Site Manager, Patient Service Representative (PSR) will ensure that all provider schedules are appropriately populated, telephones are responded to according to established protocols, and complete registration information is captured prior to, or during each patient visit. In this role, the PSR will perform appropriate and timely charge entry for all patient visits, manage cash drawers according to established protocols, post cash to patients accounts, and manage patient responsible account balances at the time of service. Collaborative interaction with patients, physicians, other staff members and management, patient satisfaction and accurate processing of all front-end functions are integral to the success of this individual.

Qualifications
Required:

  • The PSR must have excellent interpersonal skills, customer orientation and an outgoing and pleasant demeanor
  • Prior experience and demonstrated competence with patient or customer information systems, cash control.
  • 2 years of relevant front-desk and customer related experience in a healthcare facility or 3 years in a front-end customer service position preferred.
High School Diploma or College level course work preferred but not required.

EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.


Job Alerts

Provide an email, zip code for jobs, and/or job category to subscribe to job alerts. Learn more now.


*By subscribing, you agree to our Terms and Privacy Policy.

More Health and Safety jobs


Yukon-Kuskokwim Health Corp
Bethel, Alaska
Posted about 1 hour ago
Yukon-Kuskokwim Health Corp
Bethel, Alaska
Posted about 1 hour ago
Yukon-Kuskokwim Health Corp
Bethel, Alaska
Posted about 1 hour ago
View Health and Safety jobs »

New post from our employment blog

New Post

Get the Job: 5 In-demand Skills That Will Get You Hired

Job skills are the essential competencies that an individual needs to properly perform the tasks that a job requires. There are

Read blog post
Share this inclusion job with the community

Click a community link below, and then social share the Patient Service Representative - NSPG Anticoagulation Management (Salem) job.


Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo