Operations Technical Specialist
INTERSYSTEMS CORPORATION

Operations Technical Specialist

As a Operations Technical Specialist on the Cloud team, you will contribute to the successful and timely support of hosted InterSystems environments, such as HealthShare Managed Solutions, Health Connect and IRIS for Health, by providing application knowledge in the functional and technical areas.

You will have the opportunity to design powerful tools and automations that will have a significant impact on operational activities, as part of our ongoing commitment to improvement.

At InterSystems, your technical skills, curiosity, creativity, and resourcefulness are crucial to our innovation process. Join us in building a future where technology empowers businesses worldwide.

Responsibilities:

• Execute day-to-day operations of industry leading healthcare organizations.
• Respond to incidents and troubleshoot them - independently and using multiple data sources where required - in a timely manner, as per agreed incident management processes. Complete detailed, logically consistent RCA reviews.
• Optimize operational processes and procedures for maximum efficiency while maintaining high quality standards.
• Interact with customers and internal stakeholders, answering questions, and resolving issues in a timely manner.
• Pro-actively identify potential and/or actual issues affecting operational services and address them using agreed processes and operating procedures.
• Support the automation of tasks using agreed tools
• Keep up-to-date with InterSystems products and Healthcare and IT industry developments and undertake any relevant self-development or training.

Qualifications:

• Experience of providing operational support in mission critical hosted and/or managed service environments.
• Good troubleshooting experience across complex environments
• Good experience with scripting, automation, and cloud deployment
• Familiarity with healthcare specifications such as FHIR, HL7 v2, or CDA
• Ability to analyze and improve operational processes.
• Enthusiastic about customer and team success.
• Strong problem-solving and time management skills.
• Ability to solve difficult problems; develops creative solutions; ability to identify key issues/problems through analysis and questions; attacks problems systematically; sees non-obvious relationships.
• Experience with Object-Oriented programming (Java, .Net, C#, C++, Python) or C
• Experience of InterSystems Caché/Ensemble, IRIS or HealthShare is a definite plus but not essential.

Education & Training:

• BS in Computer Science or equivalent technical degree and experience

About InterSystems

Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond. Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe. InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions. The company is committed to excellence through its award-winning, 24×7 support for customers and partners in more than 80 countries. Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide. For more information, please visit InterSystems.com .

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