Online Student Success Specialist
Texas State University

Posting Number:

2024490

Online Student Success Specialist

Student Development Specialist II

Other - Remote eligible, San Marcos

Online & Extended Programs

Open to All

Full-Time

Permanent

$4,000

Exempt

• Bachelor's Degree.
• Customer service experience and mindset.
• Ability and comfort to work with online learners by email, phone, and video conferencing.
• Effective communication skills, including detailed note-taking, active listening, rapport-building, care for confidentiality, and adaptivity to varying communication/learning styles.
• Ability to multitask and prioritize a schedule where day-to-day duties may vary.
• Demonstrated ability to work in a high-volume setting and navigate challenges with positivity, optimism, and strong problem-solving skills.
• Demonstrated ability to work independently with minimal supervision and as part of a team in a remote work environment.
• Demonstrated ability to build connections and collaborate across an organization to investigate, advocate, and resolve student concerns.
• Passion for exploring opportunities for personal professional development and the continued growth of online programs.

• Master's Degree.
• Experience working in a college environment, preferably with direct student contact.
• Previous Academic Advising or Success Coaching experience.
• Experience working with a Student Information System (SIS/ERP), Learning Management System (LMS), Customer Relationship Management System (CRM), and other industry-standard software applications.
• Ability to simplify and explain complex processes, policies, and information to all audiences, one-on-one and in groups.
• Computer software skills, including Microsoft Office and web-conferencing tools such as Zoom or Teams.

Responsible for providing quality academic planning, success coaching, and general customer service to promote the success of online students at Texas State.

This position is eligible for full-time telework at the discretion of the division's Vice President.

• Engage online students through email, phone, and web conferencing.
• Provide generalist academic advising for students in a wide range of online majors, including degree planning, course selection, and completion.
• Provide exceptional customer service to explain complex policies, procedures, and information.
• Connect students to college-wide resources, providing additional referrals as needed.
• Provide basic success coaching.
• Acknowledge and research student concerns, collaborate with appropriate stakeholders, and advocate for solutions with a commitment to fairness and integrity.
• Perform outreach services to promote student engagement, success, and completion.
• Maintain a high regard for accuracy and clarity in all student interactions.
• Maintain detailed student records.
• Maintain student confidentiality in accordance with FERPA.
• Stay up to date on changes in curriculum and admissions criteria for online programs.
• Commitment to ongoing professional development and attainment of knowledge regarding industry advancements and best practices in academic advising, success coaching, student engagement, and online learning.
• Works effectively as a team member, embracing and fostering TXST's mission.
• Collaborate with departments across campus as needed.
• Other duties as assigned.

04/30/2024

05/14/2024

No

Monday, Tuesday, Wednesday, Thursday, Friday

8:00AM

5:00PM

You will be required to electronically attach a resume, cover letter, and list of references to your application.

Texas State University is an Equal Employment Opportunity/Affirmative Action Employer.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

* Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
* Generous paid time off: vacation, holidays, sick days and many more!
* Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
* Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
* An inclusive Bobcat community: join our many social networks offered on and off-campus
* Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions

By joining the Texas State Bobcat team, you'll be a part of one of the most beautiful, diverse, and growing universities in the nation.

https://jobs.hr.txstate.edu/postings/46599