Manager, Regional Account Management - Americas
Nordson MEDICAL Design and Development, Inc.

Concord, New Hampshire

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson MEDICAL designs, engineers and manufactures complex devices and components with applications in wound healing, surgical and minimally invasive, fluid management, pulmonology and interventional and structural heart. Our pioneering Advanced Polymers team was the first to manufacture and supply medical balloons to the medical device industry. Nordson MEDICAL works with doctors, start-ups and large medical companies around the world at any point in the product lifecycle, from concept to launch and beyond.

Essential Job Duties and Responsibilities

  • Hire, develop and manage team of Regional Account Managers (approx. 6 people) in the Americas to help meet/exceed sales goals and profitability.
  • Responsible for helping to identify and develop key and target accounts.
  • Help support regional and customer segment specific sales strategies
  • Responsible for the performance appraisal, development, and help with training of Sales Reps.
  • Initiate and coordinate development of action plans to penetrate new markets and new customers.
  • Work cross functionally with Engineering, Manufacturing to help with customer opportunities, resolve issues, planning, etc.
  • Work closely with Marketing to support development of sales strategies, tools and tactics to drive sales
  • Assist Sales Reps in preparation of proposals and presentations to key customers
  • Coordinate with other sales managers to support overall growth and coordinate activities with global customers
  • Visit and work with key customers, suppliers and outside parties to maintain understanding of key needs, industry, trends, etc.
  • Manage team budget
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the sales teams.
  • Insure that all Sales Reps meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
  • Appropriately delegate authority and responsibility with accountability and follow-up.
  • Set examples for Sales Reps in areas of personal character, commitment, organizational and selling skills, and work habits.
  • Maintain appropriate level of customer contact to ensure high level of satisfaction.
  • Interact and cooperate with company employees across all levels of organization.
  • Effectively communicate customer feedback and satisfaction.

Education and Experience Requirements
  • Bachelor's degree in Engineering or Business. MBA a plus.
  • 10+ years medical device manufacturing experience, selling to medical device OEMs
  • Experience in leading/developing a sales team and managing P&L and budget spending.
  • Strong understanding of the medical device industry, the OEM companies and market dynamics and requirements.
  • Willingness to travel and work with a global team of professionals.
  • Experience with customer/contract negotiations.

Skills and Abilities
  • Excellent written and verbal communication skills
  • Strong relationship building skills
  • Proficiency in critical technologies (MS Office, CRM tools, etc.).
  • Business to business sales/distribution experience.
  • Strong problem solving, analytical and business skills.

Working Conditions and Physical Demands

Travel Required

Estimated 50%

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

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