Manager, IT Asset Services
Sun Communities

Manager, IT Asset Services

Main Office (MOS)

OVERVIEW
The Manager, IT Asset Services develops, leads, and motivates Sun's IT Asset Services team, ensuring the organization has the hardware and software assets necessary to operate effectively. They deliver excellent support with outstanding customer service, satisfaction, and urgency. The Manager, IT Asset Services oversees processes to deliver and reclaim hardware and software across Sun Communities locations. This includes existing locations, ground-ups, expansions, acquisitions, and dispositions. They develop and maintain effective relationships with 3rd party vendors, negotiate agreements, monitor and confirm adherence to established SLA's, and remediate risks and issues that may arise.

JOB DUTIES

• Oversees the IT Asset Management team to provide direction, attain objectives and maintain high stakeholder service and satisfaction levels.
• Develops and maintains standards for IT hardware and software delivery.
• Ensures the organization has the IT hardware and software required to operate effectively.
• Participates in the development and maintenance of the annual operating and capital expenditure budgets for IT hardware and software. Monitors and controls IT expenditures to achieve budgetary objectives.
• Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
• Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
• Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
• Conducts team member performance reviews and recommends compensation adjustments.
• Monitors 3rd party performance in the delivery of IT hardware and software and remediates non-compliance with established SLAs.
• Serves as the main IT point of contact for acquisitions and dispositions.
• Establishes flexible processes and provides ongoing training to the IT Asset Management team to ensure the delivery of efficient, effective, and timely services.
• Other duties as assigned.

REQUIREMENTS

• High School Diploma or GED (Required)
• Bachelor's Degree in Information Technology or related field (Required)
• 5 years help desk experience
• 5 years managing and delivering on support and service SLAs
• 5 years delivering hardware and software to end users
• 2 years leadership experience
• Detailed knowledge of the IT asset management lifecycle and process design
• Detailed knowledge of the benefits of CapEx and OpEx budgets
• Ability to coordinate and communicate with all levels of the organization, including stakeholders, vendors, suppliers, senior managers, and executives
• Ability to respond to business needs after normal business hours.
• Ability to travel by car or plane with overnight stays as required
• Ability to use Microsoft Office suite (Word, Excel, Outlook)
• Advanced computer proficiency
• Demonstrated leadership abilities
• Excellent problem solving skills
• Strong organizational skills

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan optionsso you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center with Free Personal Training & Group Fitness Classes
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life,Accidental Death &Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of achild, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to careers@suncommunities.com. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

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