Learning Enablement Analyst
Uber Freight

About the Role

The Learning Enablement Analyst (LEA) manages needs analysis in preparation for developing performance support-related content products for business operations as well as Learning and Development (L&D) teams.

The LEA drives improved job performance for supported operations business teams through analysis of complex, technical workflows where the imperative is to develop "point-of-need" knowledge management (KM) for shipper and carrier service center employees delivered through digital knowledge base (KB) libraries, digital adoption platforms (DAPs), and/or learning management systems (LMSs).

The LEA also collaborates with L&D and business operations stakeholders to identify and deliver appropriate Learning Technology utilization strategies across the enterprise (via DAP and/or LMS).

What the Candidate Will Do

• Create high-quality, error-free support copy across multiple channels, including standard operating procedures, digital adoption platform content, and internal knowledge base articles
• Effectively manage and prioritize a steady stream of content requests with short, frequently changing timelines
• Learn and master multiple knowledge base and content management tools
• Assist with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines
• Work cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines
• Proactively identify opportunities to improve content management tools, workflows, and processes
• Collaborate with stakeholders, subject matter experts, and line of business (LOB) program team members to benefit and improve Uber Freight’s content as a whole

Basic Qualifications

• High school diploma or GED equivalent
• Minimum 1 year of content creation, writing, and editorial experience in a professional role, preferably in a digital/tech environment

Preferred Qualifications

• Bachelor’s degree or relevant experience
• 2-3 years of experience writing or editing copy in a professional environment for internal and external users (and the ability to know the difference)
• 2-3 years of experience developing support content
• Proficient experience with Microsoft Office Suite
• Experience with digital adoption platforms, e.g. Spekit or WalkMe
• Flexible to work cross functionally with other departments
• Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability to meet deadlines

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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