IT Support Specialist
American Riviera Bank

Santa Maria, California

This job has expired.


As an IT Support Specialist, you will use your knowledge of computer software & hardware by diagnosing issues to provide fast and effective support over phone, remote access, email and or in person. Excellent communication skills are required. By asking appropriate questions and using resources to troubleshoot and isolate root causes, you will determine which corrective measure to take to solve reported issues. You will also assist employees at all levels of the Bank to realize the most efficient use of technology.

Duties & Responsibilities:

  • Diagnoses, identifies, researches and resolves problems with computer software, peripherals, and hardware in a timely manner.
  • Assists employees with the efficient usage of technology resources.
  • Troubleshoots IT issues via phone, remote access, email and onsite visits.
  • Documents interactions using the ticketing system to ensure service levels are met and issues are appropriately categorized and classified.
  • Properly identifies and promptly escalates more complex or severe issues to the next tier.
  • Installs, applies approved changes and repairs computer hardware and software according to pre-defined policies and procedures.
  • Investigates problems or anomalies with the Bank’s information technology resources.
  • Provides best practice information related to cybersecurity policies, procedures and standards to internal clients as necessary.
  • Assumes responsibility for special projects; gathers data and prepares reports for Senior Management.
  • Writes training material and process procedures.


General:
  • Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
  • Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
  • Comply with all applicable OSHA safety standards, including:
  • Read the workplace safety and health poster at the jobsite.
  • Report hazardous conditions to your supervisor and/or HR
  • Report any job-related injury or illness to your supervisor and/or HR, and seek treatment promptly.


Compliance:
  • Complies with all bank policies and procedures and all applicable government regulations including, but not limited to information security and cybersecurity, FFIEC regulations, maintaining current skills and knowledge of all policies, procedures and regulations related to the job functions and completing all assigned training on time, requesting additional training as needed to be proficient in all job responsibilities; cooperating with internal and external auditors and bank examiners by providing full cooperation and timely delivery of requested documentation and information; and reporting concerns about compliance to the Compliance Officer to enable prompt remediation.
  • Complies with Bank policies and procedures relating to the Bank Secrecy Act (BSA), Anti Money Laundering (AML), and Office of Foreign Asset Control (OFAC) guidance. Report suspicious activity to the BSA Department through a Suspicious Incident Report (SIR).
  • Adheres to privacy and information security policies, and ensure all sensitive internal and external customer information is properly secured and safeguarded. Use secure methods delivering client and/or confidential data by email.
  • Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; and maintains a diverse workforce and supports affirmative action.


Qualifications:
  • Microsoft Certified Systems Engineer designation, preferred.
  • 1+ years of proven experience working in a help desk environment solving moderately complex problems; financial services or healthcare preferred.
  • Excellent customer service skills, with demonstrated ability to take initiative and proactively reach out to employees to ensure issues are resolved.
  • Flexibility to work during off hours maintenance windows.
  • Ability to solve technical problems in a Microsoft Windows, Linux and Citrix environments.
  • Knowledge of computer software systems, including databases, office applications, and operating systems.
  • Excellent interpersonal skills, including both written and verbal; demonstrates patience and understanding.
  • Ability to prioritize issues and quickly identify those requiring escalation.
  • Procedure and technical documentation writing skills preferred.
  • Familiarity with local and wide area networking technologies (TCP/IP, DHCP, DNS).
  • Ability to troubleshoot complex hardware and software issues.
  • Experience with voice over IP and corporate telephony systems.
  • Understanding of computer peripherals (printers, fax machines, scanners) methods to troubleshoot.
  • A strong desire to learn and grow with an emphasis on technology and cybersecurity.

Locations:

This position will be based out of either Santa Maria or San Luis Obispo to provide coverage for our northern branches.

Working Conditions & Physical Requirements:

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.

The employee will be situated in an office-type setting in which he or she is free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.

The employee in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 20 pounds), driving, carrying, sitting, pulling, walking, standing, squatting, kneeling and reaching.

The employee for this position may operate any or all of the following: telephone, cell phone, copy and fax machines, adding machine (calculator), scanner and image systems, personal computer and related printers, or other equipment as directed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.


This job has expired.

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