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Primarily responsible for providing Care Group related IT Serice Desk remote support to the team members. This includes Executives, VPs, Directors, Managers and remote stff based across the US. Under limited supervision, will triage and provide first level support for Help Desk issues and requests, with an emphasis on prompt, first call resolution and proper routing to Tier 2 support or other subject matter expert when appropriate; administer user accounts and application security also, assist in deployments of desktop hardware or floor support when called upon.
JOB DUTIES AND RESPONSIBILITIES:
Required:
Preferred:
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