Overview
As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff using computer systems, hardware, and software.
To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills.
Maintain certifications in A+, Network+ and Security+ (required during probationary period). Additional certifications are required and will be assigned yearly during performance review.
About CWS
Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.
Purpose
This position provides general help desk support for Church World Service. This includes support of computer systems, communication systems, hardware, software, data management systems, documentation and inventory. Additional duties include e-mail administration, LAN administration, and Intranet management.
Responsibilities
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