International Customer Support Representative
Nordson Corporation

Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

In the "Order-to-Cash, Customer Service - International" role, the employee will manage all aspects of international customer orders sold in the United States and received from designated country of assignment. Employees in this role are expected to be proficient in entering and monitoring orders to international countries. This role must also have good knowledge of how to perform the duties of standard order, complex order, and phone services desks in order to route information efficiently throughout the organization.

Essential Job Duties and Responsibilities

• Create and manage international sales orders in SAP in a timely manner according to established goals of the International Supervisor received via any method from internal and external customers.
• Review and enter inbound email/fax orders from international customers for processing
• Manage all eNordson and EDI for international accounts
• Resolve and coordinate potential escalations involving international warranty, credit/debit, EDI, portal, eNordson intermational account order issues.
• Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment
• Handle internal and external customer inquiries of inventory stock, price, and delivery status.
• Process international order expedite requests, complaint handling, returns, and credits/debits
• Execute and monitor requests to pricing managers, material master teams, and customer master teams through pre-defined process within Nordson
• Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect
• Identify opportunities to enhance and improve their daily tasks
• Performs other duties as assigned
• Base performance standards against established metrics to drive performance improvements

Education and Experience Requirements

Education:

• Associates degree preferred or equivalent work experience with international customer service is required.

Experience:

• Three to five years CSR experience preferred
• SAP experience preferred
• Bilingual Spanish speaker is strongly preferred

Preferred Skills and Abilities

• Excellent analytical skills
• Maintain a high degree of professionalism when dealing with customers and associates
• Excellent verbal communication skills
• Excellent organization skills
• Good time management skills
• Customer focused
• Team Player
• Accurate
• Self-motivated
• Computer literate
• SAP system knowledge
• Able to work under pressure
• Have a strong desire "to deliver on time"
• Have a hands on and "let's get it done" attitude

This position will be onsite at our Amherst, OH location.

Travel Required

None

Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

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