ICQA Area Manager
Gamestop, Inc.

York, Pennsylvania

This job has expired.


The Inventory Control and Quality Assurance (ICQA) Area Manager plans and coordinates fulfillment activities to ensure accurate, efficient, and timely operation of the e-commerce order fulfillment function. This position maintains a positive work environment through solid communication, effective supervision, workload planning, and consistent enforcement of company policies. The ICQA Area Manager leads the ICQA Team and works collaboratively with other fulfillment departments to support achieving GameStop's e-commerce fulfillment goals and objectives.


  • This role will report into local Inventory Control and Quality Assurance Ops Manager.
  • Provide data analysis and analytical support, including data collection/entry, data mining and problem solving, trend identification, data management, and reporting
  • Support safety programs and compliance to ensure a safe work environment for all Associates
  • Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX,
  • Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team
  • Review and analyze customer complaints and any defect data, followed by development of corresponding action plans to reduce future incidents
  • Plan for and identify root causes of inventory deviation, via cause and effect analysis
  • Lead and supervise a team of hourly associates, in Inventory Control / Quality Assurance operations within the Distribution Center
  • Drive process improvements and team members' ability to keep pace with our rapid growth, while motivating others and reducing employee turnover
  • Gain expertise in key fulfilment center process paths, as well as exception handling; we'll need you to ensure that process discipline is adhered to across all shifts and departments
  • Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
  • Collaborate with all department managers to identify and understand key projects, initiatives, and system enhancements
  • Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures
  • Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to process discipline


  • Bachelor's degree from an accredited program in Business, Management, or another related field required
  • At least 3 - 5 years of related experience at a supervisor or manager level within a warehouse, distribution, or manufacturing environment required
  • Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
  • Previous supervisory experience in a distribution or manufacturing environment
  • Excellent verbal and written communications skills in the local language and in English
  • Experience with Lean and Six Sigma methodologies and techniques preferred
  • Proficient knowledge of Windows-based business computers and Microsoft Office programs; specifically, Excel, Word, and Outlook
  • Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities
  • Ability to be flexible to adapt to changing priorities and perform basic task work to meet deadlines
  • Possess proficient analytical, problem solving and decision making skills
  • Working ability to remain effective under stress, and respond to pressure in a manner acceptable to others and to the organization
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities


This job has expired.
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