Help Desk Administrator
Gorbel

Gorbel's mission is simple: We improve people's lives. That mission guides everything we do, from the products and service we provide to our outside customers to the tools we create for our sales force and the work environment we foster for our employees.

We have a comprehensive line of Crane Technology products, Ergonomic Lifting products and, a line of Tether Track Fall Arrest Safety Systems.

We are a manufacturer of overhead material handling and fall protection products in the industrial sector. We're on the cutting edge of manufacturing; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes.

Work Shift:

Job Description:

RESPONSIBILITIES:

• Provide Tier 1 support to end users requiring IT support, both internal and external.
• Monitor and maintain Help Desk queues and ensure all tickets are properly entered and assigned.
• Promptly escalate issues to Tier 2 support when necessary.
• Provide support for designated computer peripherals.
• Follow established procedures for installing and configuring software.
• Carry and answer the Help Desk mobile phone during business hours.
• Monitor and respond to requests to the Help Desk mailbox during business hours.
• Log all end user reported problems into the appropriate Help Desk queues.
• Complete Tier 1 Help Desk tickets as assigned.
• Promptly resolve and/or notify appropriate IT staff of user issues as they are reported.
• Follow established procedures to deploy desktop hardware and/or software as required.
• Organize, stock, and maintain the IT computer lab and storage areas.

• Associate's Degree in Information Technology or at least two years of IT experience
• Highly motivated
• Strong customer service skills
• Strong interpersonal communication skills
• Task management skills
• Problem solving skills
• Detail oriented
• Time management/organizational skills

• One year of Information Technology experience in a business environment
• Experience with Help Desk/Call Center activities in a corporate environment
• Experience with desktop PC hardware including assembly and troubleshooting
• Experience with desktop software including installation and troubleshooting
• Experience with Microsoft Office 2007 or above

• Occasional lifting up to 25 lbs.
• Sitting, working at desk/personal computer for extended periods of time
• Primary work environment is professional corporate office