Front Office Specialist - Primary Care Extended Hours
Wellstar Health Systems

Front Office Specialist - Primary Care Extended Hours 5705 Atlanta Highway • Alpharetta, Georgia • Various Shift • Full Time • JR-10055

Facility: 5705 Atlanta Highway

Job Summary:

Core Responsibilities and Essential Functions:
Customer Service: - a. In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice. - b. Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested. - c. Communicating quickly and often with patients, if there is a delay or wait for patient care. - d. Working with both clinical staff and providers in a team approach. - e. Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long Operations/Revenue Cycle: - a. Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork. - b. Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy. - c. Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close. - d. Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visits - e. Contacting patients for appointment reminders Administrative: - Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests - Other duties as assigned by management.
Required Minimum Education:
High school diploma or equivalent. Required
Required Minimum License(s) and Certification(s):

Additional Licenses and Certifications:

Required Minimum Experience:
1-2 years administrative front office experience in a physician practice or health care setting Preferred and Previous customer service experience Required
Required Minimum Skills: