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Texas Capital Bank is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big banks at a scale that makes sense for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow.
While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital Bank, we do more than build business success. We build long lasting relationships.
Headquartered in Dallas, Texas Capital Bank has offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio. We serve clients across the nation in a variety of industries. For more information about joining our team, please visit us at www.texascapitalbank.com.
Brief Overview of Position
As a Fraud Analyst you will be part of our Fraud Operations/Call Center Support team. The role is the point of contact with our customers where we believe there is suspicious activity occurring. You will perform outbound calls to the customer to review activity and confirm if it is authentic and fraudulent. You will also receive inbound calls from customers that are following up with prior inquiries from our fraud operations team. Suspicious activity can range from financial transactions (such as ACH, check, wire, Realtime payments, etc) as well as non-financial activity (such as account profile changes, suspicious login activity, ownership changes, etc). The role may interact with other areas such as Deposit Ops, Investigations, Account Management, Client Ops, Law Enforcement, and others as needed.
The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.
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