Field Service Engineer

Minneapolis, Minnesota

This job has expired.

Electric Machinery Company LLC, a division of WEG Electric Corp.

Minneapolis, MN

Position: Field Service Engineer

Department: Engineered Services Department

Primary Objective of Position:

Electric Machinery, WEG is looking for a Field Service Engineer to provide industry-leading field service for large industrial motors and generators to our customers worldwide. In this role, you will be required to provide technical support including: installation, commissioning, troubleshooting, repair, and training. The successful candidate will work both at our WEG/EM factory in Minneapolis, and at customer sites in the US and internationally. The position will require up to 100% travel, and up to 50% may be international.

Responsibilities Include:

  • The candidate will be required to use a variety of electrical test equipment, hand/power/ measuring tools, will often be required to lead, schedule and supervise a team of technicians.
  • The candidate will show a high level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
  • The candidate will report to the job site on-time, fit for duty, and will be responsible for daily updates, field service reports, time cards, and expense reports on a timely basis.
  • When required, the field service technician will propose repair options, offer additional products, and other WEG/EM personnel.
  • The candidate will be required to develop written documentation for services provided and provide troubleshooting over the phone after-hours as-required.
  • The candidate will be required to generate and update policies, procedures, and work instructions applicable to large industrial motors and generators their repair, maintenance, service and manufacture.
  • The candidate will assist in training of new team members, customers, and service partners as needed
  • The candidate will; strive to understand the customers� needs, suggest and sell goods and services to meet those needs in order to maintain equipment availability/optimization and customer satisfaction and company profitability.
  • The candidate will deliver and explain quotes to the customer, ask for and close the sale.
  • The candidate will maintain a commitment to total safety and will be required to apply for a TWIC card, OSHA 40-hour, and other training modules.

  • A high level of enthusiasm, demonstrated teamwork and the ability to work independently are the key qualifications for this position.
  • Demonstrated ability to effectively lead and supervise a team.
  • Demonstrated oral and written communication skills and proven ability to effectively deal with customers.
  • Demonstrated ability to organize multiple tasks and activities while maintaining strong documentation.
  • Operational knowledge of motors and generators, power generation systems, petro-chemical operations systems, paper, and other general industry systems.
  • Computer literate with knowledge of current operating systems and software common to business applications including; SAP, Outlook, Word for Windows, Excel, PowerPoint.
  • B.S. degree in Electrical, Industrial, or Mechanical Engineering and/or minimum of 5+ years� experience in the Field Service area of rotating equipment.
  • Physical ability to travel freely within manufacturing and office facilities.
  • This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
  • Physical ability to climb a ladder, use scaffolding or catwalks to service machinery.
  • Ability and willingness to wear fall protection equipment.
  • Physical ability to lift and carry 45 pounds.
  • Physical ability to travel via public, commercial or personal transportation.
  • Must possess an insurable driver�s license.
  • Must possess a valid Passport.

This job has expired.


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