Executive Director, Test Administration, Deliver & Resolve
TheCollegeBoard

Executive Director, Test Administration Deliver & Resolve

College Board - Assessment Delivery Operations

Location-Flexible

About the Team

The Operations Division at College Board is made up of 122 people and is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide a strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of test centers annually. The 55-person Assessment Delivery department is a combination of sub-teams that support Test Administration Management, Supply Chain & Logistics and Content management, and Publications & Production.This integrated team serves as the "Delivery" arm of College Board assessments.

About the Opportunity

As the Executive Director of Test Administration Deliver & Resolve, you will play a central role in leading the test administration functions and teams focused on assessment delivery and post assessment issue resolution. Reporting to the Vice President of Assessment Delivery Operations, you will be responsible for setting strategy, prioritizing, tracking, and supporting initiatives to translate vision into solutions that drive clean delivery of College Board assessments and resolution of any post-test irregularities. You will be accountable for leading various projects and teams through all phases of implementation, including analysis, planning, cross-functional coordination, and delivery. You bring strategic thinking, people management, and change management expertise to the role to facilitate process improvement efforts that increase efficiency and drive successful outcomes.

In this role, you will:

Lead Assessment Delivery & Resolution (50%)

• Manage teams leading the delivery of College Board assessments in both school-based and weekend test center models
  

• Manage teams caring for the resolution of post-assessment issues, irregularities, score holds and releases
  
• Develop and retain key talent and manage an engaged workforce
  
• Partner with leadership across Assessment Delivery Operations to align on strategic and tactical outcomes
  
• Relentlessly prioritize daily, weekly, and longer-term team initiatives across the Assessment Delivery leadership teams while identifying risks and strategies to mitigate those risks
  
• Simultaneously manage multiple projects, some of which may be highly visible or key strategic priorities within the company, ensuring the business impact and project objectives and dependencies are identified, reported on, and managed
  

• Partner with senior leadership in assessment programs (e.g., College Readiness Assessments or CRA, AP, etc.) to measure effectiveness and drive process and cost improvements
  

Digital Transformation & Optimization (25%)

• Work across Assessment Delivery teams to build a continuous improvement environment to support an ongoing program of change, aligned to digital optimization
  
• Lead and facilitate ideations sessions within and across teams to drive process improvement
  

• Analyze data and provide innovative solutions in complex and difficult situations, including the oversight of issue escalation management, as needed
  
• Perform quality control to maintain quality standards and identify improvement areas
  

Strategic Support (25%)

• Work with Assessment Delivery senior leadership to manage key stakeholders by organizing, communicating, and executing key initiatives in support of these stakeholders
  

• Develop feedback mechanisms with internal and external constituents to drive operational efficiencies
  
• Develop subject matter expertise on digital assessment delivery across markets and define the strategic roadmap for our evolving our approach to digital assessment delivery
  

About You

• 10-15 years of experience managing teams with experience in digital assessment delivery preferred
  

• A reputation as an exemplary change agent with proven experience initiating, leading and managing complex initiatives and teams
  
• Experience using innovative thinking and data to inform decisions and actions
  
• Experience working well at all levels of the organization and the ability to adapt your working style to meet the needs of different audiences
  
• Comfort with and ability to shift between higher-level strategic thinking (e.g., what's possible) and more tactical project and task-based execution
  
• The ability to keep desired outcomes in mind and adapt to changing conditions
  

• A strong desire to learn & improve and experience leveraging feedback and performance levels to course correct
  
• Familiarity with agile processes preferred
  
• The ability to travel 4-6 times a year to College Board offices and/or vendors
  

About Our Culture

Our community matters, and we strive to practice and improve our culture daily. Here are some headlines:

• We are motivated to positively impact the educational and career trajectories of millions of students a year
  
• We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network)
  
• We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals
  
• We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time
  

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