This job has expired.
Location: Anderson, SC
Salary: $20.00 USD Hourly - $25.00 USD Hourly
Description:
End User Technical Support Specialist
As an End User Technical Support Specialist, you'll play a crucial role in ensuring smooth operations for Vertiv employees. You'll handle a variety of tasks related to end-user computing, including troubleshooting issues, providing hands-on support, and maintaining confidentiality. Here are the key responsibilities and requirements:
Responsibilities:
- Provide second-level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
- Offer hands-on support for IT project implementations.
- Assist the Platform Service team with local backup operations in line with corporate policies.
- Install and configure hardware and software according to corporate guidelines.
- Support PC replacement programs and emergency exchanges.
- Resolve technical challenges faced by internal customers.
- Maintain confidentiality for all conversations, documents, correspondence, research records, and data.
- Perform miscellaneous job-related duties as assigned.
- Bachelor's Degree or equivalent experience preferred.
- 5+ years of experience in MS Windows desktop operating system deployment.
- Proficiency with LANDesk, SCCM (or other software distribution tools).
- Mobile Device Management experience.
- Windows 10 familiarity is advantageous.
- Apple Mac deployment and support experience.
- Solid knowledge of Network Infrastructure Principles and Security Principles.
- ITIL v3 certification is a plus.
- Proficiency in Windows Operating System Deployment, User State Migration Tool (USMT), Desktop-related Group Policy Objects (GPO), and Software Distribution and Patch Management tools.
- Scripting skills with PowerShell and VBScript.
- Understanding of desktop and application virtualization.
- Experience using ITSM systems like ServiceNow is beneficial.
- Availability for off-hours and on-call shifts as required.
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.
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