Emergency Communications Dispatcher
City of Fort Collins

POSITION TITLE: Emergency Communications Dispatcher (Full-Time Regular) (Classified)
REQUISITION #: req7122
DEPARTMENT: Police Information Services
LOCATION: POLICE BUILDING
BENEFIT CATEGORY: Police (CBU) View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $61,711.00 - 84,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 9/30/2023.

Applications being accepted now are for a selection and hiring process that will begin on October 1, 2023. An applicant should receive an e-mailed confirmation that their application was received, but should not anticipate any further correspondence prior to the first week of October, 2023.

Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Background check & MVR required. Drug test required within four calendar days (96 hours) of offer.

The Community: The City of Fort Collins sits nestled against the foothills of the Rocky Mountains alongside the banks of the Cache La Poudre River. At 5,000 feet in elevation, residents enjoy a moderate, four-season climate, with an average of 300 days of sunshine per year. With 174,800 residents, Fort Collins is Colorado's fourth-largest city and spans 57 square miles. With the 20 year growth projection, the City of Fort Collins is expected to reach 255,000 residents.

The first people who hunted in this region arrived approximately 11,000 years ago, and Northern Colorado remains an integral part of the traditional and ancestral homelands of the Arapaho, Cheyenne, and Ute Nations. European-American trappers and traders arrived by the early 1800s but rarely established permanent settlements. Gold and silver discoveries in the Colorado mountains in the mid-1800s and the prospect of land for farming and ranching attracted people from eastern cities and across the globe to the Colorado Territory, including what would become the town of Fort Collins; an agricultural colony that emerged from its founding days as a military fort. The expansion included the sugar beet industry's growth, which brought new residents whose descendants still live here today, including Mexican-American families from southern Colorado, New Mexico, and northern Mexico, as well as Germans from Russia. Since 1879, Fort Collins has been the home of the state's land grant institution, Colorado State University, which currently enrolls 34,000 students. Along with the university, the city's major high-tech and manufacturing companies and breweries attract new residents from all over the country and world. The community's overall social diversity continues to grow.

There are abundant outdoor recreation opportunities available to the many residents who enjoy healthy lifestyles. The nearby Horsetooth Reservoir is a key attraction, as is the Cache La Poudre-North Park Scenic Byway. The Downtown district provides many venues for live music, shopping, dining, and nightlife within the city. Fort Collins is widely considered the Craft Beer Capital of Colorado. The City has a strong appreciation for arts, culture, and entertainment. Various national organizations and magazines recognize Fort Collins as one of the best places to live in the nation.

The City's long list of acknowledgements includes:

• No. 2 Best Tasting Drinking Water in North America: American Water Works - June 2021
• No. 5 Best Remote-Ready Cities: Livability.com Jan 2021
• Top 30 Creative Small Cities: CVSuite - May 2020
• No. 18 Safest Cities in America: SafeWise - April 2020
• No. 1 Best Place to Live: Livability.com March 2020
• No. 9 Most Fitness Friendly Places: SmartAsset - Dec 2019
• No. 7 Safest Driving Cities: Allstate - June 2019
• No. 4 Best U.S. Cities to Raise a Family: MarketWatch - April 2019
• No. 9 Best Performing Cities: Milken Institute - Jan 2019
• No. 3 U.S. Cities with Highest Economic Confidence: Yahoo - Nov 2018
• No. 2 Brain Concentration Index: Bloomberg - Nov 2018
• No. 1 City in America for Cycling: PeopleForBikes-May 2018
• Outstanding Achievement in Local Government Innovation Award: Alliance for Innovation-April 2018
• The Malcolm Baldrige National Quality Award-Nov 2017
• 18th Best City for Career Opportunities: SmartAsset - Sep 2017
• 3rd Best College Town to Live in Forever: College Ranker - July 2017
• 25 Best Towns Ever: Where to Live Now: Outside Magazine - June 2017
• No. 1 Stable and Growing Housing Market: Realtor.com-June 2017
• 11th Happiest City in America: Yahoo! Finance - March 2017
• No. 9 Top 150 Cities for Millennials Report: Millennial Personal Finance - Feb 2017
• No. 2 Best Cities for Small Business Owners: ValuePenguin - Feb 2017

Why Work For the City of Fort Collins?

• Medical, dental, vision (for self, spouse, children) - eligible on the 1st of the month following date of hire
• Paid vacation, paid holidays, and sick
• Retirement + company contributions - after 6 month probation period and immediate vesting
• Flexible spending: Medical expenses FSA, dependent FSA or both
• Employee Assistance Program: counseling, legal, financial assistance
• Life insurance, short-term and long-term disability
• Wellness program, workout facilities
• Employee/family onsite health clinic
• Personal & professional learning opportunities including supervisory and leadership development; plus career mobility
• Collaborative work environment
  

Job Summary

Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.
• Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.
• Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.
• Scans status charts and computer screens to determine units available and their locations.
• May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.
• Provides pre-arrival instructions to caller such as emergency medical information.
• May provide information to police officers such as criminal histories and warrant confirmation.
• Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.
• Performs various clerical duties such as delivering mail and messages and updating files.
• Provides information and referrals to citizens and other law enforcement and emergency agencies.
• Monitors periodically throughout the shift, or upon an officer's request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.
• May train new emergency services dispatchers.
• Other assigned duties as necessary.

Management Responsibilities

No

City Competencies

• Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
• Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
• A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
• A desire and ability to utilize digital tools for organizational information, individual, and teamwork.

Required Knowledge Skills and Abilities

• Ability to type a minimum of 40 wpm and use word processing computer programs.
• Ability to handle high stress and emergency situations.
• Ability to handle multiple tasks simultaneously.
• Ability to read maps and provide directions.
• Ability to add, subtract, multiply and divide numbers.
• Ability to define problems, collect data quickly and accurately, establish facts, and draw valid conclusions.
• Ability to transmit facts calmly and concisely over the radio and telephone.
• Must be physically able to operate a variety of automated office machines, which includes computers and copier.
• Ability to carry out instructions furnished in written, oral or diagrammatic form.
• Ability to differentiate between colors and shades of colors.
• Ability to talk and/or hear (talking- expressing or exchanging ideas by means of spoken words; hearing- perceiving nature of sounds by ear).
• Ability to coordinate hands and eyes rapidly and accurately in using automated office equipment.
• Ability to work shifts and overtime shifts.

Required Education

Minimum/PreferredEducation LevelMinimum High school diploma or general education degree (GED.

Experience Requirements

• Three (3) years of successful work experience in any field; or equivalent combination of education and experience.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Emergency Commun Dispatcher
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to gender (regardless of gender identity or gender expression), race, color, religion, creed, national origin, ancestry, age 40 years or older, marital status, disability, sexual orientation, genetic information, pregnancy or other characteristics protected by law. For the purpose of this City policy "sexual orientation" means a person's actual or perceived orientation toward heterosexuality, homosexuality, bisexuality.

BACKGROUND CHECK, AND MVR REQUIRED. DRUG TEST REQUIRED WITHIN FOUR CALENDAR DAYS/96 HOURS OF OFFER.

Note: Some information in your application may be public information under the Colorado Open Records Act.

Job Summary

Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.Scans status charts and computer screens to determine units available and their locations.May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.Provides pre-arrival instructions to caller such as emergency medical information.May provide information to police officers such as criminal histories and warrant confirmation.Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.Performs various clerical duties such as delivering mail and messages and updating files.Provides information and referrals to citizens and other law enforcement and emergency agencies.Monitors periodically throughout the shift, or upon an officer's request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.May train new emergency services dispatchers.Other assigned duties as necessary.
Management Responsibilities

No

This job has expired.