Director of Customer Service
CyberCoders

Director of Customer Service We are looking for someone who is experienced in the medical space, preferably with strong background in the HME/DME industry, to join our team!
What You Will Be Doing This role is focused on customer service intake, at a Senior Management level. The Director of Customer Care will run this portion of our business and be a key part of the success of our team!

Key Responsibilities:
- Oversee all aspects of Customer Support operations, including but not limited to, contact management, complaint handling, training and service quality, customer implementation and support for all SCH products and services.
- Develop and implement strong training, monitoring, and continuous improvement at all levels in the department to insure the best Customer Experience
- Act as a change agent in the organization by influencing leadership as to the importance of the service organization and acceptance of the customer experience service strategy.
- Measure customer satisfaction on an ongoing basis and work as part of the team to foster continuous improvement of service and the customer experience within onshore and offshore staff.
- Develop and implement methods to record, assess, and analyze customer feedback.
- Establish performance metrics for customer service representatives that creates alignment with the other department including Sales and Operations.
- Develop and implement training and quality assurance programs for new hires and experienced employees.
- Identify and recommend or acquire updates and expansions to technology, equipment, and policies that may improve customer service and retention.
- Recruits, interviews, hires, and trains departmental supervisory staff.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
- Establish service levels and requirements for the department.
- Acts as a liaison between the customer service department and other divisions in the company.
- Management of the departments budget.
- Performs other related duties as assigned.
What You Need for this Position Qualifications:
- 5-10 years experience in the medical field
- 7+ years of customer service
- 7+ years of area management
- Bachelor's degree
What's In It for You Salary: $100K- $140K/yr DOE
- Quarterly Bonuses
- Medical/ Dental/ Vision insurance
- Flexible Savings Account
- 401(k)
- Voluntary Life Insurance
- Paid Training
- PTO/ Vacation/ Sick Time
- Observed Holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day
- Career Growth Opportunities
- Employee Discount Program
So, if you are a Director of Customer Service with experience, please apply today!
Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Steven Limon
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.



CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.