Desktop Support Specialist
Wellesley College

Wellesley, Massachusetts

This job has expired.


Please review the details for the position before applying for the opening. If you are an internal employee, please apply through the internal portal on Workday. You should have your completed resume/cv and cover letter ready to upload. You should upload both documents on the third page (the required section is named resume/cv - this is also where you should upload your cover letter). These documents should either be in a PDF format (.pdf) or a Word document (.doc) format.

Job Posting Title
Desktop Support Specialist

Job Description Summary
Admin Non-Exempt

Job Description

Position Summary:

The Desktop Support Specialist primarily provides computing support for the Wellesley College community, with a focus on problem resolution related to computer operating systems, computer/phone hardware, software such as Google Workspace and VoIP. Diagnoses problems quickly and works under pressure to help individuals have a reliable and successful technology experience. Communicates complex technical directions verbally and in written communication or documentation. Coaches and trains users on how to apply computing and phone solutions, increase productivity, and prevent data loss. Works as a member of the Technology Support Services team and participates in the work of the team with regular shifts at the Computing Help Desk.

Primary Position Responsibilities:

Provides support for computer operating systems, computer/phone hardware, software such as Google Workspace and VoIP; works with individuals across the community to provide information or assistance, resolve their problems and satisfy their expectations; knows about available equipment and services; and is committed to providing quality customer service.

Provides just-in-time support, both at the Help Desk and across campus, and responds to departmental technical emergencies in order to minimize data loss, meet deadlines, and support the needs of users in a timely manner.

Participates in the supervision, training, and mentorship of LTS student employees.

Tests software and hardware solutions and develops documentation related to LTS solutions.

Education:

Bachelor's degree or equivalent experience, in an information technology field preferred.

Experience:

Previous experience in hands-on technical job, experience with broad spectrum of computer operating systems, applications and hardware, and proven written and verbal communication skills.

Skills and Abilities Required:

In-depth knowledge of computer software and hardware on various platforms. Technical competence acquired through formal or extensive on-the-job experience in order to work with and evaluate technical information. Organizes work, sets priorities, and determines strategies to solve technical problems. Performs well as a member of a team. Uses computers, operating systems, and applications effectively to analyze information and communicate in the proper format. Verbal and written communication skills to identify and resolve technical problems and produce clear instructions and documentation using language appropriate for a variety of audiences.

Other:

Due to the essential front-line support provided by the Desktop Support Specialist, the position has significant impact across the College. Participates in project teams. Is aware of the expertise of LTS colleagues and calls upon them when their skills will enhance the quality of the work being performed. The changing nature of the work requires that the Desktop Support Specialist be self-motivated and capable of learning new skills. Maintains confidentiality and discretion when working with passworded or sensitive materials. Follows College policies with regards to electronic stewardship and data retention. Displays high standards of ethical conduct.

All employees hired after August 2, 2021 are required to upload proof of vaccination against COVID-19, subject to approved medical or religious exemptions or disability accommodations.

Worker Sub-Type
Administrative

Time Type
Full time

EEO Statement

At Wellesley, we embrace and honor difference and diversity. We believe the best ideas-the best solutions-draw on a range of voices, perspectives, and experiences.As a college, and as a community, we are dedicated to assuring that all members for the Wellesley community have an equal opportunity to flourish.

Wellesley College is an Equal Opportunity Employer, and we are committed to increasing the diversity of the college community and the curriculum. Wellesley College and all its subcontractors shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that Wellesley College and all of its subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status. Candidates who believe they can contribute to that goal are encouraged to apply.


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