Desktop Support Specialist
CAI

Desktop Support Specialist
Req number:
R2221
Employment type:
Full time
Worksite flexibility:
Onsite
Job Summary
Providing additional support to the Desktop Support Team in their hardware migration project.
Job Description

As a Desktop Support Specialist, you will provide on-site end user support to PC, device, and peripheral issues, as well as resolve connection issues via phone and email. This position will be temporary and onsite in Trenton, NJ.

What You'll Do

• Responsible for hardware/software troubleshooting and maintenance
  
• Responsible for hardware inventory management
  
• Supporting user migrations and equipment rollout
  
• Imaging hardware and equipment
  
• Performing software installations
  
• Other duties as assigned by Supervisor
  

What You'll Need

Required:

• 4+ years' professional work experience with Dell/HP PC hardware configuration and troubleshooting
  
• 4+ years' professional work experience with Windows 10 OS configuration and troubleshooting
  
• 4+ years' professional work experience with MS Office 365, Teams, Outlook (user profile setup, end-user trouble ticket resolution)
  
• 4+ years' professional work experience with SCCM for computer imaging (for device configuration)
  
• 4+ years' professional work experience with SCSM for trouble ticket resolution and workflows
  
• 4+ years' professional work experience with Xerox multifunctional device
  

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 - 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

This job has expired.