Customs Brokerage Supervisor
C.H Robinson

Charlotte, North Carolina


The Supervisor Customs leads a team responsible for operational excellence by organizing, planning, coordinating, and controlling team operations related to customs business. They will be responsible for timely and correct filing of entries with Customs and Border Protection and Partner Government Agencies, as well as timely release and delivery of goods to our customers. The focus of the position is to develop people, monitor performance, and support the day-to-day needs of our customers through superior operations.

Responsibilities:

Team Leadership:

  • Develop team atmosphere focused on internal and external customer service and drive performance to ensure required levels of productivity and organizational objectives are met
  • Select, place, and train staff and define specific job assignments within specialty teams
  • Monitor and maintain working knowledge of brokerage team activity, balance capacity, and workload while seeking improvement in the process and team efficiency
  • Resolution of issues that could potentially result in delayed cargo release, final delivery, or customer loss
  • Work collaboratively with product management and leadership to improve, streamline, and develop processes and procedures
  • Team P&L management
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications
  • Prioritize and delegate work. Monitor for accuracy, completeness, and efficiency
  • Provide input on and/or conduct mid and year end reviews and compensation decisions
  • Provide input and recommendation on staffing and forecasting decisions
  • Communicate and educate employees on corporate compliance policies

Operational Management:

  • Plan, implement, and supervise operations plan to ensure compliance with U.S. Customs regulations
  • Support brokerage functions such as classification, entry of goods, filing entries, customs inspections, and release of shipments
  • Continuous process improvement in all areas of responsibility
  • Demonstrate strong decision-making skills and ability to prioritize tasks between daily responsibilities
  • Assist team with ABI, AMS, and billing errors where required
  • Adhere to a high level of operational excellence with respect to timeliness and audit KPI's.
  • Work closely with other teams and peer-managers to seek mutual benefiting process and workflows
  • Develop and document operational process within team and process for interaction with other branch teams
  • Document workflow of individual team members
  • Actively work with management to identify, develop, and monitor metrics to measure performance of team and members

Customer Service:

  • Act as the ending escalation point for customer issues
  • Ensure customer SOPs are created and adhered to by employees and customers
  • Collaborate with Sales and Account Management regarding potential business and implementation
  • Conduct regular team meetings reviewing customer issues and current events
  • Drive customer interaction on a personal level and develop relationships with carriers and clients
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

  • High School Diploma or GED
  • Minimum 3 years of customs brokerage experience
  • Must hold a Customs Broker License

Preferred Qualifications:

  • Bachelor's degree from an accredited college or university
  • CCS Certified
  • Direct or indirect supervisory, management or leadership experience
  • Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
  • Strong written and verbal communication skills
  • Strategic and creative thinking skills
  • Strong problem-solving skills
  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson


From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.



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