Customer Support Engineer
The Judge Group Inc.

Southfield, Michigan

This job has expired.


Location: Southfield, MI
Salary: $100,000.00 USD Annually - $120,000.00 USD Annually
Description: Growing Industrial Company With Office Located Outside of Detroit Is Actively Looking For a Field Customer Support Engineer. This Position Would Be Hybrid/Travel. Potential Candidates MUST Have A Previous Steel/Aluminum or Metallurgical Background.

Field Customer Support Engineer
Degree- Mandatory. Prefer Engineering

Status- Direct Hire

Shift- Days ( M-F )

Salary- $100,000-$120,000

Travel- 40% Travel Throughout Midwest; Hybrid Schedule for Other 60%

Experience- 5-10 Years Experience In A Metallurgical/Metal/Aluminum Background; Friendly Attitude; Technical Knowledge Of Steel Products; Develop and Facilitate Effective Customer Relationships

This job will have the following responsibilities:

  • Receive and troubleshoot customer issues after implementation; coordinate with appropriate teams to solve problems
  • Exceptional team working and communication skills are critically important as well as the individual being solution driven and customer oriented
  • First point of contact for day-to-day technical questions and problems to the customer base in the North America
  • Coordinate complaint investigations with the manufacturing site
  • Review technical performance at customers with agreed KPI's in coordination with the Lead Technical Engineer
  • A willingness to travel for business (primarily in the Northeast, and additionally to other locations in the Americas with occasional trips to international destinations)
  • Monitor customer plant performance and identify improvements projects if part of the customer service agreement
Qualifications & Requirements:
  • BS Degree in Engineering
  • Be Comfortable With 40% Travel
  • Ability to develop and facilitate influence-based relationships with internal management to advise on technical matters
  • 5-10 years experience in a steel/metal/aluminum background
  • Great Communications
  • Can Work Alone and On A Team
  • Be A Self Starter

Contact: jshotwell@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


This job has expired.

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