Customer Success Manager
Ivanti

Customer Success Manager

Who We Are:

Ivanti is a global leader in IT systems and security management, service management, asset management, mobility management and security solutions. We are working hard to help organizations reduce the risks and costs associated with managing their IT environment. We are experiencing significant growth worldwide and have received numerous awards for being a Top Place to Work, as well as many accolades for our products.

Our customer focus strategy is driven by the company's core values, including innovation, accountability, teamwork, and trust; it's an exciting time to join Ivanti!

Our Culture

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize a high earning potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

Why We Need you!

Ivanti is seeking a Customer Success Manager (CSM) to partner with an assigned portfolio of high-value clients to create and maintain healthy, strategic business relationships.

Ivanti finds, heals and protects every device, everywhere - automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Duties and Responsibilities:

* Own overall relationship with assigned clients, which includes managing migration path, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

* Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

* Maintain best practices, as well as customer support content, with the help of the advantage team

* Communicate effectively with both internal and external senior-level management to understand customer needs, to maximize retention and growth

* Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

* Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

* Facilitate interaction and workflow between project team members, to ensure deliverables are on time

* Collaborate, problem solve, and/or strategize upcoming client meetings with team members

* Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement

* Work with the sales and marketing team to build customer references and develop case studies

Qualifications:

* 2-3 years of experience in account management and/or customer success

* Strong verbal and written communication

* Analytical and process-oriented mindset

* Comfortable working across multiple departments in a deadline-driven environment

* Active team player, self-starter, and multitasker who can quickly adjust priorities

* Knowledge of SalesForce, business intelligence and project management tools

Organizational Culture:

Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.

External Recruiting Agencies/Vendors:

Ivanti does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search.

Ivanti is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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