Customer Service Representative
Vector Security

At Vector Security, our Purpose, Mission and Values guide us to greatness. We are successful because We Think Big, Do the Right Thing, and Get it Done. We Make it Happen Every Day and Win as a Team! This is who we are, and if this is who you are, think of the possibilities!

Come join our team as a Customer Service Representative! We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers and most of all, our team members.

Location: Columbia, MD

What You'll Do:

• Serve as the primary contact between the customer and the company, providing real-time service, as well as post-installation technical support.
• Schedule service appointments utilizing software for selecting appropriate technician and documenting any travel required.
• Provide customer feedback to management to continuously improve the customer/end user experience.
• Troubleshoot and resolve customer issues and complaints with the utmost care and respect by listening to their problems and assisting them to a satisfactory resolution.

What You'll Need:

• High School Diploma or equivalent
• 1-2 Years Customer Service
• 1 Year of Troubleshooting over the phone preferred.
• Demonstrated computer skills (minimum typing of 35 wpm) including email, web applications, etc.
• Scheduling
• Team Player
• Microsoft Office
• Listening
• Ability to make an Impact.
• An Enthusiastic Attitude!
• A Great Telephone Personality, including professional and friendly telephone etiquette.
• Technical aptitude is a must.
• Attention to detail, focus, and a sense of urgency.

What You'll Get:

Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive:

• Company provided laptop, headset, mouse, keyboard, docking station and two additional monitors!
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance.
• FSA/HSA available
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401k retirement savings plan
• Paid time off for vacation, sick days and floating holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)

Why join us?

We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.

Our Values:

• Win as a team.
• Do the right thing.
• Make a difference every day.
• Get it done.
• Think big.

If you share these ideals, we'd love to hear from you!

Vector Security is a Drug-Free Workplace

Vector Security is an Equal Opportunity Employer

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.

Skills

Preferred

• Organization
• Time management

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Goal Completion: Inspired to perform well by the completion of tasks
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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