Customer Service Representative
Roth Staffing Companies

Job Title: Customer Service Representative

Location: Torrance, CA
Employment Type: Onsite, Full-time
Industry: Aircraft or Aerospace (preferred)

About the Company:
We are seeking a highly motivated and experienced Customer Service Representative to join our team. Our company is a leading aerospace organization with a reputation for quality and innovation. We offer competitive pay, excellent benefits, and a dynamic work environment.

Responsibilities:
- Respond to customer queries via email/phone in a timely and professional manner.
- Process customer orders (including contract reviews) and confirm orders with customers.
- Provide customers with PO status and other order updates.
- Provide customers with RFQ via email and customer portals.
- Obtain shipping labels/instructions by contacting customers or via customer portals.
- Manage Sales email box and reply to emails promptly.
- Scan and attach daily shipment paperwork to sales orders using barcodes/scanning solution and confirm they are attached as required.
- Provide invoices to customers via email and/or submitting on customer portals, including Advance shipping notification as applicable.
- Share in miscellaneous office duties with team - copier/printer, answering phones, mail management and others as required.

Requirements:
- Minimum of 2 years of experience in customer service or a related field.
- Excellent communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and experienced with scanning and barcoding solutions.
- Detail oriented with a strong ability to multitask and prioritize tasks.
- Knowledge of the aircraft or aerospace industry is a plus.
- Ability to work onsite in Torrance, CA.

Compensation and Benefits:
- Wage between $20 per hour depending upon experience.
- Excellent benefits package, including 10% 401k Match.

If you are interested in joining our team and have the necessary qualifications and experience, please apply with your resume and a cover letter. We are an Equal Opportunity Employer and welcome applications from all individuals.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.